Claims Associate
London, United Kingdom
Legal – Trust & Safety /
Full-time - Salary /
Remote
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
Lime is hiring a Claims Associate to join our Trust and Safety team! You will report to the Claims Manager in this role. You will have expertise in analyzing BI/PD claims.
The Claims Associate at Lime Micromobility is crucial in our Trust & Safety department. You will ensure a swift, empathetic, and thorough response to claims filed by our users and third parties. This position involves managing the end-to-end claims process, from initial report to resolution, while upholding the highest standards of customer service and compliance with local regulations.
What you'll do:
- Conduct thorough investigations into accidents and property damage claims involving Lime vehicles to ensure prompt and fair resolutions.
- Deliver empathetic and efficient communication to claimants, guiding them through the process with clear information on procedures, documentation, and status updates.
- Leverage our claims management system for tracking, resolving claims, and using data analytics to inform decisions, ensuring accuracy and comprehensive records.
- Assess claim validity and liability, authorize appropriate compensation or denial in alignment with company policies and legal guidelines while also negotiating settlements when necessary
- Develop and implement strategies to reduce claims frequency and severity.
- Work closely with cross-functional teams (Trust & Safety, Legal, Analytics, etc.) and external partners (Insurers, TPAs) to streamline the claims process and foster a culture of continuous improvement
- Determine reimbursement of medical, wage loss, and other benefits, which may include negotiating a settlement of injury claims.
About you:
- 3+ Years of relevant experience, a proven track record in property & casualty claims handling, with a deep understanding of the EMEA market and international exposure.
- Knowledge of property damage, physical injuries, medical terminology, treatment protocols, and wage loss claims process.
- Experience working with third-party administrators and internal and external legal teams in a high-volume, dynamic environment.
- Ability to work across several time zones, with proficiency in English and additional European languages being a significant advantage
- Highly organized and detail-oriented, capable of precisely managing multiple claims and meeting tight deadlines.
- Professional Certified Claims Professional (CCP)
- Familiarity with the legal and regulatory landscape affecting micromobility, including insurance laws, personal injury claims, and data privacy regulations relevant to customer and third-party claims.
Preferred Qualifications:
Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
