Knowledge Sharing Manager

London, United Kingdom
Operations – Business Operations - CX /
Full-time - Salary /
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

Lime is hiring an exceptional Knowledge Sharing Manager to join our Central Operations team. Reporting to the Head of Customer Experience and Knowledge Sharing, you will be responsible for overseeing all Knowledge Programs. Your mission will be to enable each Lime Operator to effortlessly share and acquire knowledge and best practices. This position is ideal for someone passionate about building relationships and adept at navigating ambiguities to identify pain points and implement effective global solutions

The ideal candidate will have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short-term and long-term plan. You're energized about building and scaling and being part of a forward-thinking organization.  

What you'll do:

    • Own, develop and maintain Lime's Operations Knowledge Sharing programs.
    • Define, create, and refine metrics, reports, and dashboards for Knowledge Sharing.
    • Gain a deep understanding of each Operator's use case to optimize the Knowledge Sharing programs.
    • Build metrics, tools, and mechanisms tailored for Central Operations content creators.
    • Enhance communication effectiveness across Operations.
    • Advocate for and coach on effective Knowledge Sharing methods to empower both content creators and audiences.
    • Align the Knowledge Sharing culture, strategy, and roadmap across Operations, People, Product, Legal, and IT.
    • Create and maintain comprehensive resources for Lime Operators.

About you:

    • Master's degree in Business Administration, Information Systems Management or equivalent field - preferred
    • 5 -7 years of relevant work experience
    • Ability to navigate ambiguity and build trust, interact globally with all levels of the organization and able to effectively communicate and influence team members and/or partners across cultures
    • Proven experience in building a function from the ground up, including designing and implementing the program framework, metrics, and selecting appropriate tools and software to support program objectives.
    • Demonstrated ability to use data and dive deep into operational details to creatively solve problems, find ways to improve, and track results
    • First-hand experience with Knowledge Sharing standards and methodologies (i.e. knowledge mapping, taxonomy, lessons learned, after-action review (AAR), Communities of Practice (CoP), content management, tacit knowledge capture)
    • Bonus: Proficient with Google site creation and administration

Why Lime? 
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.