Operations Manager - Oakland

Oakland, CA
Operations
Full-time
LimeBike is a smart-mobility provider that offers cities an array of mobility products including Lime-E e-assist bicycles and Lime-S electric scooters. LimeBike aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.
 
LimeBike is looking for an Operations Manager to manage the maintenance, repositioning and charging of these vehicles by coordinating a team of operations specialists and mechanics. Operations Managers connect data to the day-to-day operations and are constantly tweaking the field operations to lead to a better customer experience. Operations Managers should have excellent people & time management skills, have an adaptive attitude that can quickly learn how to do new things and be a leader with confidence and integrity.

Responsibilities

    • Manage a team ranging from 4 to 20 specialists
    • Triage data, customer service complaints and supply/demand into efficient routes and dispatch actions to be performed by field specialists
    • Manage staff schedule
    • Analyze and look at data to identify trends and performance improvement opportunities
    • Train, measure and correct the daily performance of operations specialists
    • Manage a fleet of rebalancing vans
    • Manage local warehouse & inventory
    • Respond to customer service complaints
    • Troubleshoot and fix potential bike issues or escalate issues if needed
    • Communicate the status of local operations to headquarters
    • Able to work nights and weekends

Requirements

    • Bachelor's degree
    • At least 2 years of operations management experience
    • Excellent communication skills - you can work as intermediary between various groups of people
    • Leadership - A natural leader who always strives for operational excellence, calling out the little details when things aren’t executed correctly
    • Multi-tasking skills - Juggling between customer service inquiry or supplying bikes to an event, you’re on it
    • Analytical mindset - You use data to understand rider behavior and accurately deploy bikes to serve user needs. You constantly test the limit of each assumption we know about operations and optimize workflows with concrete data evidence
    • Pure hustle - Being at a startup company means not everything will go according to plan. You should be an energetic person who is not afraid of getting your hands dirty (literally), willing to pull the long hours when needed

Nice to Haves

    • GIS experience
    • Previous dispatch experience

What We Offer

    • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
    • A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018
    • Scale with a rapidly growing organization, with tons of opportunity for growth
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of fun and motivated coworkers
    • Competitive salary and benefits