Network Operations Center (NOC) Technician
Niceville, FL
Operations – Network Operations & Engineering /
Full- Time /
On-site
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose
LiveOak Fiber is looking for a technical individual to join our Niceville office as a Platform Support Technician providing technical support and leadership for LiveOak Fiber technical staff and Tier 3 technical support for LiveOak Fiber customers with technical issues. In addition, they will assist in network and software platform management and support, including provisioning, troubleshooting, and systems engineering.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Work alongside network engineering and systems engineering to resolve issues and enhance our network's performance.
- Monitor network uptime and performance.
- Maintain server performance and uptime.
- Support and optimize various software programs utilized by LiveOak Fiber.
- Work escalated tickets that need engineering support and coordinate resolution between Tier 1 and 2, field services, service delivery, and engineering.
- Coordinate with third party software and hardware vendors to resolve issues and optimize performance.
- Make necessary configuration changes to network infrastructure to troubleshoot as needed.
- Troubleshoot provisioning and other service delivery issues.
- Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Advanced knowledge of network technologies, connectivity, protocols, and security.
- Superb analytical and problem-solving skills.
- Great interpersonal, communication, and collaboration abilities.
- Excellent organizational and time management skills.
BASIC QUALIFICATIONS & COMPETENCIES
- 1-2 years of experience working with an internet service provider in a technical role (Tier 2 support, NOC, systems administrator, etc.) or similar
- On-call availability outside of business hours to resolve urgent network issues.
- Must be able to provide proof of eligibility to work in the U.S.
PREFERRED QUALIFICATIONS & COMPETENCIES
- Individual pursuing or attained bachelor's degree in computer science, information science, network engineering.
- Certifications in areas such as Cisco, Juniper, Linux, CompTIA, or Microsoft network professional
- Experience with network routers and switches a plus
- Experience supporting software platforms
- Experience with GPON infrastructure and vendors (Calix, Nokia, etc.)
PHYSICAL DEMANDS & WORKING ENVIRONMENT
- Walking- up to 40%
- Standing- up to 40%
- Reaching- up to 10%
- Lifting and/or bending- up to 10%
- Work environment- indoors and outdoors
- Able to lift up 45 pounds.
- Travel: 10%
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
