Manager, Field Services
Brunswick, GA
Service Experience – Field Services /
Full- Time /
On-site
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose
The Manager, Field Services will lead the regional Field Service team in delivery of all Services for a greenfield fiber-based broadband ISP and will build the Field Services organization from the ground up along with LiveOak’s Leadership.
Essential Duties & Responsibilities
- Collaborates with leadership to determine and prioritize business strategies as they pertain to field services within the region
- Ensures pace of delivery targets are being met
- Oversee all functions pertaining to the delivery and support of services within your region
- Implement robust training program for workforce development from entry to mastery
- Ensures adequate staffing to meet high scale demands of growing company
- Collaborates with Project Management, Construction, Sales, Customer Service, and Engineering to ensure consistent, exceptional customer experience
Knowledge, Skills & Abilities
- Strong oral and written communications skills
- Outstanding working knowledge of Fiber based Field Operations
- Demonstrated leadership and teambuilding skills, including in cross functional teams and situations
- Process oriented, automation forward thinker
- Strong leadership and motivational skills to steer large field organization
Basic Qualifications & Competencies
- 10 or more years’ work experience in Telco/Cable Field Operations
- 4-year college degree, or equivalent experience
- Manager/Sr. Manager level or higher in current role
- Must be able to provide proof of eligibility to work in the U.S.
Preferred Qualifications & Competencies
- 5+ years’ experience leading regional Field Operations organizations
- Heavy emphasis in career on delivery automation
- Has led field teams of 50+ technicians
Physical Demands & Working Environment
- Walking- up to 40%
- Standing- up to 35%
- Reaching- up to 55%
- Lifting and/or bending- up to 55%
- Work environment- indoors and outdoors
- Able to lift 50 pounds
- Travel: up to 100%
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
