Senior Training Coordinator - Online Grocery
Toronto, Canada
Business Support – Training/Communications /
Full-time /
Hybrid
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.
The impact you'll make
As a Senior Training Coordinator supporting Online Grocery on the Implementation Team, you will be responsible for maintaining training content across multiple platforms and reporting on training activity using our micro-learning tool. We view training as a colleague engagement metric, so the content you create will be engaging, concise, and impactful. The reporting and analytics you provide will give insight into the performance of these training programs. You will work on everything from in-person/virtual training facilitation, developing reinforcement training content, to building dynamic programs to support our top initiatives. You will use data to make informed decisions on training materials and programs, while also reviewing successes and opportunities for the future. You are willing to travel within Canada to support our Online Grocery departments if needed.
What you'll do:
- Develop training content and engagement programs that drive knowledge growth in our store colleagues in numerous forms (reinforcement training, quick reference guides, certifications, infographics) as needed
- Maintain the instructional integrity of training documentation
- Work with our LMS partner to develop and maintain reinforcement training content
- Extract data from our LMS platform to inform successes and opportunities for future training programs, drive training participation across all stores, and share key insights with various Operations stakeholders
- Coordinate the release of program-specific content to store groups following Implementation team rollout schedules
- Act as a platform administrator for our third-party tool, Axonify
- Collaborate closely with Internal Communications team to align on key messaging and communication tactics
- Act as a liaison between cross functional teams (Product, Engineering, eCommerce Operations, Retail Store Operations), communicating with supervisors and peers
- In-store training facilitation approximately 10% of the time
Does this sound like you?
- Fluent in written, verbal, and conversational English (French/bilingual a bonus)
- 3+ years in a training or similar role
- Experience with Learning Management Systems administration
- Strong interpersonal, communication, and consultative skills
- Comfortable presenting to different audiences
- Proficiency in Microsoft Suite (especially PowerPoint, Teams, and Excel) and experience creating content in Articulate Storyline, Axonify, or similar platforms
- Understanding and genuine concern for meeting the needs of the customer
- Ability to work both independently and in a collaborative manner in a rapidly changing environment where there are multiple and shifting priorities and projects
- Highly motivated, energetic, and organized professional capable of driving business and delivering results
- Able and willing to travel within Canada as needed (less than 20% of the time)
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
