Senior Technical Program Manager

Toronto, Canada
Program Management – Technical Program Management /
Full-time /
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians. 

Senior Technical Program Manager
Note: This role is hybrid - Currently 3 days in office and 2 days remote.

The Impact You'll Make

Technical Program Managers are integral to how we operate and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan; but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members are deployed across all our businesses, and strategically placed throughout our shared capabilities. We operate as a unit with a vision focused on bridging functions by making connections, encouraging transparency, communicating facts clearly, and enabling solution-forward ideas.

Manage technical eCommerce initiatives that span across our multi-disciplinary teams (both internal and externally with the broader enterprise). Create and track detailed project plans, manage, and resolve issues and risks, work alongside integrated teams, and communicate status and priorities through succinct updates – helping build and run our businesses, not just manage projects!

What you'll do

    • Lead end-to-end plan and delivery management of technical solutions for business and technology initiatives
    • Enable and cultivate relationship management, partner communication, and management of cross team dependencies, including scoping, planning, prioritization, escalation, capacity planning, and cross-functional alignment
    • Partner and collaborate with product, technology, business, and cross-functional partners to support business objectives through plan definition management, delivery management, proactive resolution of project risks/issues, and cross-functional roadmap efficiencies
    • Drive technical delivery and lead technical program management by bringing teams together to proactively plan and align on strategies that are both interim solutions, and long-term investments

What you'll need

    • Leadership ability handling critical initiatives and the inter-dependencies between multiple workstreams, teams, and outcomes using agile/scrum methodologies while driving clear action and ownership
    • 5 years of experience leading and launching large-scale customer facing eCommerce projects across web and mobile technologies (GCP preferred)
    • Experience mentoring and coaching peers and functional colleagues
    • Strong inter-personal and communication skills including ability to work in a multi-functional environment, communicating with all levels of the organization, and ensuring sound vendor management
    • Experience articulating technical constructs and concepts to non-technical partners

How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.