Customer Success Representative, Catering

Bay Area, CA /
Support Center – Sales /
Full-Time
/ On-site
About Us:
Local Kitchens helps the best local restaurants expand to new cities with our network of micro food halls. We are helping the $900bn restaurant industry go digital while bringing high-quality food options to families in every neighborhood. Today, we are operating in the SF Bay Area and rapidly expanding throughout California in 2022. 

Our team was on the founding team at DoorDash and we are well-capitalized by tier 1 venture capital investors and angels like David Novak (CEO/Founder of Yum Brands), Tony Xu (CEO of DoorDash), and Jack Dorsey (CEO of Square/Twitter). Read more about us in QSR Magazine, QSR Web, and in the SF Business Times.  

We are seeking a Customer Success Manager to lead Local Kitchens Catering’s post-sale and account management function. You will be directly responsible for managing the retention of our client base and increasing recurring revenue among existing clients. You will work cross-functionally with our kitchen teams and central teams to achieve industry leading operational quality for all orders, and incredible customer satisfaction from our client base. This role is integral to the long-term success of LK Catering, which has a pathway to become a $5MM / year business in 2023. Core functions of this role include relationship management, support operations, AR/AP ownership.

We are very well-capitalized and have industry-leading store economics - this is an entry level role and is a great opportunity for a talented individual with account or project management experience to run within a high growth setting. You will be given a high ceiling for growth, with an opportunity to define an entirely new org and team. You must be incredibly scrappy and client focused- you will be tasked with achieving incredibly high levels of satisfaction and retention among our clients, with the resources of a new team within a young startup. You must also be highly organized, excellent at cross-functional communications, and comfortable managing complex relationships.

Responsibilities:

    • Relationships. Manage all aspects of LK Catering client relationships, from the first order handoff from the sales team to mature, complex enterprise clients.
    • Operations. Coordinate frequently between kitchen teams and Catering clients, ensuring that orders are submitted correctly, accurately, and meet the clients’ needs.
    • AR / AP. Own invoicing for LK catering clients, managing any payment issues such as refunds, and covering any collection issues from our 3rd party catering partners.
    • Support. Act as support for our clients and kitchens for any catering issues, with professional, fast resolutions. Also act as support for any 3rd party catering partnership issues with our kitchens.

Qualifications

    • 0-3 years of experience in support operations, project management, or account management
    • Ideally have high-growth or early-stage startup experience
    • Extremely details-oriented and organized
    • Customer obsession - strive for industry leading client satisfaction and hospitality
    • Relationship Focused - has experience in a customer-facing or relationship management role

Nice to Have

    • Experience at an early-stage or high-growth startup
    • Catering or restaurant experience
    • Client Relationship experience
Salary ranges between $50,000 - 70,000. In addition to this, we offer meaningful equity ownership.

This is an opportunity of a lifetime! Local Food Group is being built by some of the best in the world including the first few employees at DoorDash and Momofuku. We are backed by some of the best investors in the world. We have set out to work as hard as humanly possible, to work as a team and to serve local communities with the best selection and the best employment opportunities. If you're someone who is looking for a career defining opportunity, someone who is willing to grind it out day after day, someone who has enthusiasm for guests and partners - we want to hear from you. 

For more insight about Local Kitchens, visit our website https://www.localkitchens.com/ and follow us on instagram @eat.local.kitchens.