Costumer Onboarding Specialist
EMEA / Barcelona - Cataluña
Onboarding – Onboarding /
Freelance Contract /
Remote
⭐ Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
⭐ About the role
To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.
⭐ How will you make an impact?
- Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
- Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
- Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
⭐ What makes you a great fit?
- 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
- Tech savvy with an ability to fully understand our software
- You have Native/Near native level of English and Spanish. Any other European languages would be an asset.
- Experience negotiating and handling commercial conversations with customers in a consultative manner
- Ability to manage multiple accounts at the same time
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Excellent organization skills and detail oriented
- Fast learner and capable to keep up with a fast growing environment
- Experience in the vacation rental software industry is preferred
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🌎 The freedom to work from home.
💰Salary in EUR!
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our biyearly team-building events in Barcelona at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
*Benefits offered may differ based on the type of contract that is issued*
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
