Technical Customer Support Specialist w/languages
Barcelona - Cataluña
Customer Connectivity – Customer Success /
Full-time Contrato Indefinido /
Hybrid
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ Role Overview
At Lodgify, we're on the lookout for a Connectivity Specialist to join our team in Barcelona!
As a specialist in OTAs' connection, you will need to assist the customers to connect Lodgify with the main reservation platforms integrated with Lodgify. You will need to learn how each connection's type works, know their features inside & out, becoming a connections expert. You will use that expertise to advise our customers on how to successfully connect Lodgify with the other OTAs, allowing them to save time and money using our integrations.
Moreover, in case of connection issues, you will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge of collecting / escalating customer feedback to relevant departments. You may also help the support team with support requests.
⭐ How will you make an impact?
- Provide information and advice to users on our connection types
- Proactively connect with clients to troubleshoot technical issues
- Take appropriate action and guide as needed to solve issues
- Respond to incoming requests for assistance via email or phone
- Ensure nothing but excellent service and a high level of customer satisfaction
- Maintain client relationships through product support over the phone, chat, email, and screen sharing
- Report customer's feedback/issues to relevant departments & follow up
⭐ What makes you a great fit?
- Excellent English both written and spoken
- Native/near native level of another European language (French, Italian, German, or Portuguese)
- Patience, strong attention to detail, and logical thinking
- Superb organizational skills and ability to handle multiple inquiries
- Strong customer service skills with the ability to actively and effectively engage customers via phone/email and understand their issues
- Positive attitude and sense of responsibility
- Ability to deal with difficult situations in a polite manner and solution-face mind
- Eager to learn about technology
- Ownership & follow-up
⭐ How can you earn extra bonus points?
- Previous knowledge about the main OTA’s, such as Airbnb, Booking.com, Homeaway/VRBO, Expedia, etc.
- Familiar with Zendesk or any other ticketing tool.
- Experience in a startup and dynamic environment.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🏠 The freedom to work from home any day that works for you.
🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
🚇 Flexible Remuneration options for your transportation needs.
🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
🇪🇸 Free Spanish classes.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
