Director of Customer Onboarding & Enablement
United States (Remote)
Customer Onboarding & Enablement /
Full-time /
Remote
About LogicManager:
LogicManager stands out as a leader in Risk Management Software, earning recognition from industry leaders like Gartner and Forrester Industry Analysts for our innovative solutions. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.
Acknowledged in Deloitte's Fast 500, we are a dynamic tech firm fostering an environment that supports internal growth. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.
About This Opportunity:
We are currently seeking a dynamic and strategic Director of Customer Onboarding & Enablement to lead our team in overseeing the onboarding of our SaaS solutions for both new and expanding customers. This critical role requires an individual who is adept at building effective onboarding teams, instructional design, and ensuring that our customer onboarding processes align with the company’s strategic goals. This position offers the unique opportunity to report directly to the CEO and make a significant impact on our company’s success.
What You’ll Do
- Team Leadership: Guide the onboarding team by setting clear objectives and standards, ensuring alignment with the company’s strategic direction.
- Program Oversight: Manage the planning, execution, and delivery of customer solutions, ensuring that implementation milestones are achieved and that the transition from sales to customer success is seamless, in collaboration with release management teams to incorporate new capabilities and solution packages.
- Instructional Design: Responsible for a range of educational resources aimed at helping customers understand and effectively use our solutions including video tutorials and interactive e-learning generative AI-based tools.
- Curriculum Development: Design structured learning paths that guide customers through a step-by-step process. The goal is to systematically enhance user competence and engagement, allowing them to derive maximum value in their daily work.
- Customer Engagement: Take ownership of the customer onboarding journey from purchase to launch within 90 days, providing consistent support and fostering customer success.
- Incorporating Feedback: Continuously assess and refine onboarding processes as measured by a Product Engagement Score and ultimately customer retention and growth.
- Expertise Maintenance: Maintain comprehensive knowledge of our product solutions and the associated jobs our software is hired to perform.
- Problem Resolution: Tackle both technical and non-technical challenges to ensure a frictionless onboarding experience.
About You And What Skills You’ll Need
- Experience: Over 8 years of experience in B2B customer-facing roles or customer product onboarding within the SaaS industry, including at least 3 years in a managerial position.
- Education: Bachelor’s degree.
- Technical Skills: Demonstrated expertise in leading successful software onboarding initiatives or instructional design roles.
- Core Competencies: Exceptional understanding of customer needs, excellent communication skills, and proficiency in project management tools and methodologies.
- Work Eligibility: Authorized to work in the US (sponsorship not available).
What Sets LogicManager Apart?
- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.
- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.
- Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team.
- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).
Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.
LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.
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