Account Manager (Must be in Australia)
Australia
Customer Experience /
Full-time /
Remote
About Logixboard:
Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About You:
Logixboard is looking for an Account Manager to help take our company’s growth to the next level as the leading digital SaaS platform in the freight forwarding space. As an Account Manager, you will be responsible for retaining and expanding revenue with our existing customer base through renewal and upsell motions. You will also play an integral part in defining and building our account management team for our fast-growing start-up.
You will:
- Own and manage contract renewals, upsells, and expansion opportunities within your customer portfolio.
- Build strong relationships with key stakeholders while executing a structured communication and engagement strategy.
- Drive customer value and product adoption by delivering strategic guidance, identifying risks, and surfacing growth opportunities.
- Become a product expert and advise customers on how to leverage the platform to achieve their business goals.
- Partner with the Customer Enablement team to enhance product knowledge, encourage adoption, and improve retention.
- Execute a complete sales motion - from prospecting through closing - within your existing book of business.
- Maintain an accurate and up-to-date pipeline in Salesforce for all renewal and growth activities.
- Lead executive business reviews to align on strategic goals, demonstrate value, and refine success plans.
- Conduct regular meetings with clients for product demos, strategic discussions, and engagement touchpoints.
- Travel periodically (1-2 times per quarter) to meet customers in person, deepen relationships, and support successful platform adoption.
We are looking for:
- 5+ years of experience in Account Management or Sales within a Freight Forwarder or Logistics Service Provider (LSP); SaaS experience is a strong plus.
- Proven success managing a portfolio of 50+ customers, including prioritization and tiering strategies.
- Experience managing customer relationships and closing deals in a remote environment.
- Familiarity with SMB, Mid-Market, and MM+ customer segments.
- Confidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations.
- Skilled in delivering engaging, web-based product demonstrations to global audiences.
- Ability to interpret and use data to drive customer outcomes and internal decision-making.
- Excellent written and verbal communication skills.
- A strong sense of curiosity and commitment to ongoing learning and growth.
- Highly coachable and receptive to constructive feedback.
- Previous experience in a startup environment is a plus.
- Proficiency with CRM tools, especially Salesforce.
Benefits:
- Benefits are provided in compliance with National Statutory Requirements of Australia
- Employees have flexible time-off
- We are a fast-growing startup where your position will have a direct impact on the business
- Generous parental leave
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact recruiting@logixboard.com.
