Customer Success Manager

Boston, MA /
Customer Success /
Full Time
Join one of Boston's top startups and help solve a huge challenge for product managers and developers: understanding the customer experience. We're looking for a highly motivated Customer Success Manager to join our fast growing CS Team at LogRocket. We have a product that customers are already raving about, and your experience will help in building the processes that leads to successful, long-term relationships with our customers. 

LogRocket is the first system that gives developers complete visibility into their customer's experience. We've already attracted an elite roster of customers and recently raised a $15M Series B. If this sounds like a good fit, we'd love to hear from you!

About You

    • 2+ years experience in Customer Success
    • Experience owning retention, churn rate, and organic upsells- sales background preferred
    • Ability to identify key champions and potential areas of expansion
    • Self-learner and self-starter, able to become a product expert and customer advocate
    • Strong organizational skills and detail oriented skills needed
    • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
    • Demonstrated ability to communicate both technical and business concepts
    • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
    • Proven track record of managing successful cross-functional programs that drive customer success
    • Ability to work cross departmentally with internal teams such as engineering, sales, account management, product, and support
    • Comfortable traveling to meet with customers in person
    • Technology industry experience preferred
    • Love for start ups- a must! 

Perks

    • Work closely with customer executives and other key stakeholders
    • Opportunity to own core metrics such as renewal rate and churn
    • Catered lunch
    • Fully stocked kitchen with all your favorite snacks and cold brew
    • Unlimited vacation policy
    • Health, dental, and vision benefits
    • 401k and commuter benefits
    • Fun company outings and events