Boston, MA or Remote - US
Full Time /
Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.
Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.
- Assist Sales and Customer Success team with initial discovery calls and customer on-boarding
- Work closely with prospective customers to clearly communicate and demonstrate LogRocket's value proposition
- Answer technical questions for prospective and current customers
- Identify customer pain points and position LogRocket as a solution
- Become an expert in LogRocket's product and technology stack
- Lead On-Premise installations
- 3+ years of Sales Engineer experience
- Familiar with React, Redux, Angular, or other modern front-end frameworks
- Experience with AWS or other cloud providers, preferred
- Strong communication and customer service skills
- Experience problem solving and troubleshooting in a fast-paced environment
Benefits & Perks
- Extensive health, dental, and vision benefits
- Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
- Three months of fully-paid parental leave to any employee welcoming a child into their home
- 401k and commuter benefits
- Generous stock options - we all get to own a piece of what we’re building
- Regular team outings and activities
- Flexible working hours and location
- Monthly employee gifts
- For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.
LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.