Director of Business Operations

Boston, MA /
Marketing /
Full Time
About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity.  We've already attracted an elite roster of over 2,500 customers including Reddit, Ikea, and Airbnb, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

Responsibilities:

    • Own strategic and tactical oversight of LogRocket's instances of Business applications, especially Marketo, Salesforce.com, and Outreach.io
    • Optimize lead scoring and distribution methodology to ensure quality leads are passed to sales development for qualification and for increasing efficiencies and conversion rates
    • Ensure accurate synchronization between Marketo, Salesforce.com, and Outreach.io databases
    • Ensure processes and best practices are in place to maintain the integrity of the Marketing/Sales data
    • Effectively manage a variety of technology, data, and service vendors
    • Segment and leverage the Marketing/Sales database for greater campaign efficiency and effectiveness
    • Assist leadership in defining, mapping, and documenting key Marketing/Sales/Business processes
    • Identify and develop best practices; build templates to allow program teams to create best-in-class campaigns; develop Marketo/Salesforce.com playbooks and train the Marketing and Sales teams
    • Troubleshoot and QA campaigns, workflows, data issues, and other key Marketing/Sales/Business ops functions
    • Provide exemplary service to internal customers such as Sales, Marketing program managers, and execs as needed

About You:

    • Minimum 5 years’ experience in a Marketing/Sales Operations role or similar position
    • Experience in business analytics and a deep expertise in B2B marketing
    • System Administration and marketing experience using Salesforce.com – comfortable with workflows and APEX triggers
    • Advanced user of marketing automation systems like Marketo or Eloqua
    • Ability to build and troubleshoot cross-application integrations
    • Experience in software, high-tech, or performance marketing is a plus
    • Understanding of data mining, data warehousing, business intelligence, and lead management processes and technologies
    • Strong analytical skills and ability to translate complex data sets into concrete business recommendations for marketing and sales leadership, with the goal to optimize revenue-generating investments
    • Advanced user of Microsoft Excel
    • Process oriented and organized with a high attention to detail
    • Ability to manage a high performance team and budget
    • Undergraduate degree in Business, Mathematics, Engineering, Science or a related field

Benefits & Perks:

    • Extensive health, dental, and vision benefits
    • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
    • Three months of fully-paid parental leave to any employee welcoming a child into their home
    • 401k and commuter benefits
    • Generous stock options - we all get to own a piece of what we’re building
    • Regular team outings and activities
    • Flexible working hours and location
    • Monthly employee gifts
    • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.