Account Manager

Boston or NYC
Sales /
Full Time /
Hybrid
About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity.  We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

Responsibilities:

    • The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers
    • Increase revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
    • Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
    • Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
    • Define strategy to deliver maximum value through the LogRocket platform and partnership
    • Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
    • Recommend appropriate solutions that lead to existing and new product expansion and retention
    • Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

About You:

    • 3-5 years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers
    • Experience in an Account Manager role at a B2B SaaS company
    • Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
    • Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
    • Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
    • Proven success breaking into new lines of business to increase revenue with existing customers
    • Experience managing complex POCs
    • Strong presentation skills, business acumen, and credibility with C-level executives
    • Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
    • Natural curiosity and consultative communication approach
    • Self-starter, strong sense of urgency, good follow-through and sense of ownership
    • An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

Benefits & Perks

    • Extensive health, dental, and vision benefits
    • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
    • Three months of fully-paid parental leave to any employee welcoming a child into their home
    • 401k and commuter benefits
    • Generous stock options - we all get to own a piece of what we’re building
    • Regular team outings and activities
    • Flexible working hours and location
    • Monthly employee gifts
    • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.