Solution Architect

Tel Aviv, Israel /
Customer Success – Customer Success /
Full-Time
Let’s make machine data meaningful, together!
Logz.io provides the world’s most popular open-source log analysis platform, ELK (Elasticsearch, Logstash and Kibana), as a simple, fast, secure and scalable service on the cloud. We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun.
We are looking for a Solution Architect to join our team. In this role you must demonstrate high professional skills, fast technology adoption, and ability to work in a cloud environment. 

Responsibilities

    • Team up with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Logz io products
    • Provide support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
    • Partner with the Engineering, Development and Product teams to resolve customer issues
    • Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
    • Contribute to the development of our implementation and support policies and procedures

Requirements:

    • BS in Computer Science or equivalent experience
    • Must have 3+ years of technical client-facing experience 
    • Excellent time management and strong organization skills
    • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
    • Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
    • Must thrive at working in a fast-paced environment
    • Ability to work in a team environment while working independently
    • Explore new technologies and tools to maintain cutting edge solutions
    • Working with partners to define integrated solutions
    • Experience and knowledge in Cloud services – Azure, AWS, and GCP (at least one)
    • Good communication skills, fluent in English, good writing skills