Customer Success Engineer
Boston, MA
Customer Success – Customer Success /
Full-Time /
Hybrid
At Logz.io, we’re redefining observability with AI. Our Open 360™ Observability Platform transforms observability from a high-cost burden into a smarter, faster, and easier way to troubleshoot faster, reduce risk, and optimize costs.
Engineering teams rely on Logz.io to quickly detect, understand, and resolve issues across their distributed environments—without the complexity or cost of traditional solutions. With AI-powered insights, automation, and a seamless experience across logs, metrics, and traces, we help teams move faster and innovate with confidence.
We’re building the future of observability, and we’re looking for passionate, driven individuals to join us. If you’re excited about solving complex engineering challenges, shaping the next generation of AI-powered observability, and making an impact—come build with us!
Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis (ELK), infrastructure monitoring (Prometheus / Grafana), and distributed tracing (Jaeger) platform, as a simple, fast, secure and scalable service on the cloud.
The Customer Success Engineer is a key member of the Post Sales organization aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos.
Responsibilities:
- Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
- Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
- Train and coach customers to a successful on-boarding process and ongoing usage
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion
- Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
- Advocate internally for customer needs – be the technical voice of the customer within Logz.io
Requirements:
- Obsessed about providing continuous value to customers; always thinking how to serve the customer better
- Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
- Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
- Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
- Strong written and verbal communication skills in English, as well as business and technical acumen
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- Ad hoc travel for customer onsights
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
Logz.io offers both competitive cash and equity compensation. We have a generous vacation policy as well as paid parental leave, health, dental, vision, retirement and commuter benefits.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Logz.io also strives to prevent other, subtler forms of inappropriate behavior from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at Logz.io.
Reach out if you want to be a part of what we are building.
