Billing & Revenue Analyst

Remote /
Finance /
The Finance Team interfaces with all of the teams at Loop to analyze and guide how we deploy our resources and capital. The team strives to make complex decisions simple and clear based on a deep understanding of our growth levers and where resource allocation can accelerate our efforts.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

What You'll Do:


    • Ensure accurate and timely billing of our customer accounts
    • Research and apply incoming payments to outstanding invoices
    • Review contracts and ensure customers are properly set up and invoiced in the billing system
    • Resolve customer inquiries via phone & email
    • Address and handle non-standard & complex billing
    • Work across departments to research and resolve escalated customer disputes and exceptions on billings
    • Monitor past due accounts
    • Contact customers and discuss their overdue payments via phone/email on a daily basis
    • Support audit requirements


    • Monitor and reconcile revenue, receivables, and deferred revenue
    • Support initiatives to drive efficiencies around revenue recognition per ASC606 and reporting processes
    • Help manage monthly SaaS metric to track revenue metric performance
    • Develop an understanding and detailed knowledge of the various product line revenue through independent discussions and research
    • Collaborate with multiple departments on current performance and analyze revenue impacts
    • Perform special projects as requested 

Your Experience:

    • You’ve completed a Bachelor’s Degree in Accounting, Finance, or Business Administration; a CPA is a plus for us.
    • Knowledge and ability to apply U.S. GAAP standards and audit concepts and requirements
    • We’d love to hear from you if you have experience using ERP systems (like Quickbooks or NetSuite) or other complex accounting software systems 
    • You consider yourself a Microsoft Excel specialist (v-lookups and pivot tables)
    • You have examples of how you have created exceptional partnerships with your team members, and quickly became one of their favorite people to work with because of your commitment to creatively fulfilling their needs.
    • Even the smallest of details don’t pass by you, and organization and project management are some of your superpowers.
    • You’re a problem solver that remains unshaken in a fast-paced environment.
    • Made your role better than you found it by proactively creating and continuously improving expectations, processes and documentation
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

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