AV Support Engineer
Los Angeles
Operations – Information Technology /
Full-time /
On-site
ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
The Lucas Museum of Narrative Art believes in the power of illustrated stories to connect us. With a growing collection that encompasses artworks from across cultures, places, times, and mediums, including paintings, sculptures, murals, photography, comic art, book and magazine illustrations, and the arts of filmmaking, the museum will explore narrative art’s potential to prompt questions, invite opinions, inspire community, and move people to think about the impact of images on our world.
Co-founded by George Lucas and Mellody Hobson, the Lucas Museum was designed by renowned architect Ma Yansong of MAD Architects with Stantec as executive architect and is under construction in Los Angeles’s Exposition Park. An 11-acre campus with extensive new green space designed by Studio-MLA will embrace the museum’s 300,000-square-foot building, which will feature expansive galleries, two state-of-the-art theaters, and dedicated spaces for learning and engagement, dining, retail, and events.
POSITION SUMMARY
The AV Support Engineer is responsible for building and supporting the Lucas Museum’s AV systems throughout the museum campus and any other museum-related locations. This involves proactively working with technical and non-technical staff alike and supporting AV centric areas like the theaters, learning spaces, conference rooms, event spaces, galleries and various other public and staff areas that have A/V technology and related lighting requirements.
This role will coordinate staffing needs for programming and events, as well as interface with technology vendors to coordinate room maintenance, upgrades and other staff or guest needs.
RESPONSIBILITIES
- Promote high performance and continuous improvement
- Assist in developing vision and strategy for AV technology across all museum areas
- Oversee installation, maintenance, and upgrades of AV equipment
- Ensure network security for AV components
- Manage relationships with partners, integrators, and vendors
- Oversee event and meeting support, including large events and vendor coordination
- Assist with gallery AV deliverables and provide input on technologies and protocols
- Collaborate with integrators on CMS workflows and AVL controls and create workflows
- Collaborate with integrators and project teams on general maintenance and monitoring as well as AV support
CORE COMPETENCIES
- Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
- Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
- Collaborative Excellence: Communicates and listens well. Adeptly handles difficult conversations. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
- Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
- Applying Expertise & Technology - Applies specialist and detailed technical expertise; Develops job knowledge and expertise through continual professional development; Shares expertise and knowledge with others; Uses technology to achieve work objectives; Demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness, and dexterity; Demonstrates an understanding of different organizational departments and functions
- Analyzing - Analyses numerical data, verbal data, and all other sources of information; Breaks information into component parts, patterns, and relationships; Probes for further information or greater understanding of a problem; Makes rational judgments from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system
- Delivering Results & Meeting Customer Expectations -Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical, and orderly way; Consistently achieves project goals
QUALIFICATIONS
- EDUCATION & EXPERIENCE
- (Preferred) Bachelor’s degree in AV Engineering, or a related field or 10 or more years working in an AV role
- 5 or more years overseeing A/V technology
- Museum, cultural attractions, or public venue experience is highly desired
- Experience managing technology related construction
- Experience with contract negotiations with vendors and suppliers
- SKILLS
- Strong interpersonal skills and the ability to build consensus implementing technological change
- Strong business acumen and excellent judgment regarding competing priorities
- Extremely well organized with excellent time management, follow up skills, and strong customer service skills
- Highly attentive to details and accuracy
- Self-motivated individual with high initiative, resourcefulness, and the ability to work well independently
- Team orientated, willing to pitch in and assist other staff as needed
- KNOWLEDGE
- Expert in A/V technology including displays, projection, conferencing equipment and audio systems
- Expert in dealing with vendors including RFPs / RFIs, negotiating contracts, POs and invoicing and overseeing project implementation and support
- Ability to navigate working in and supporting various audio-visual spaces (Theatres, Galleries, Event Spaces, Classrooms and Conference Rooms etc.)
- Demonstrated ability to work with diverse constituencies and successfully lead multiple simultaneous projects
- Demonstrated ability to identify root causes of technological faults and be hands-on
- Ability to communicate clearly, both verbally and in writing, with both technical and non-technical constituencies
- Knowledge and experience in the following technologies:
- Brightsign & Bright Author
- Including interactive programming
- General CMS management and workflows
- QSYS Control or equivalent (Crestron, Extron)
- ISAAC show control or equivalent
- Media Server Playback
- Disguise
- Pixera
- QLAB
- Touch OSC
- Or any other similar technologies
$67,600 - $76,000 a year
#AVTech
#CMS
#Brightsign & Bright Author
#MediaServerPlayback
#Disguise
#Pixera
#QLab
#Touch OSC
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
***************************************************************************************************************
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES
Our internal and external practices are shaped by the following beliefs and behaviors.
People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
Inspired: We believe that art can move you to feel, think, reflect, and act.
Collaborative: We believe that nimble thinking and working together yield exponential results.
STRATEGIC PRIORITIES
Narrative Art:
Amplify the social impact of storytelling and illustration.
Community:
Connect to a broad and diverse public.
Operational Excellence:
Create a healthy and durable institution.
Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).
Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all new hires to provide proof of COVID-19 vaccination as a condition of employment absent an approved medical and/or religious exemption. Upon hire, all new hires will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.
