HR Consultant & Project Manager - Swiss Market - German-Speaker

Customer Success – Mid-market CS /
Fulltime /
💼 >1 year of experience
🎓Master's degree / 5 years higher education
📍 Canton of Geneva (or German-speaking Switzerland)
🌍 Lucca is getting global ! For this job, the level required in English is C1 or C2 (listening, reading and speaking)

About Lucca
Lucca Software provides SaaS solutions to optimize administrative and HR processes. We have more than 6’500 clients and 1’500’000 users all around the world (130 countries).
We design software solutions that provide simple answers to specific needs: time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience.
Given our strong growth (40% per year on average) and our ambitions, we need to strengthen our workforce, which currently stands at 500 people in France (Paris, Marseille, Nantes), Spain (Barcelona) and Switzerland (Geneva).

Job Description 

In order to continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 4 people. You will report to the Head of CS in Switzerland.
As one of the first members of our team in Switzerland, you will be a cornerstone of this new adventure!

Purpose of the job :
- Onboarding and implementing new customers in Switzerland.
- Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
- "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.

You will actively contribute to our goal of becoming a major player in the Swiss market by 2025. 

Details of the tasks
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:

Customer onboarding (project management and implementation)
- Satisfy a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts).
- Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
- Ensure that the deployment is completed on time and on budget as stipulated in the contract.
- Gather the customer's initial needs and suggest an appropriate response.
- Adapt our software to the customer’s local context in Switzerland.
- Train the administrators to use our software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

Follow-up of Key Accounts (support, account management) 
- Keep a close eye on the satisfaction of your most important customers.
- Support these customers in case of level 2 issues.
- Carry out post-implementation check-ups.
- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation)
- Be proactive in presenting new products that may address a customer's past issues

Contribution to the localization and continuous improvement of the CS activity in Lucca, Switzerland
- Participate in numerous cross-functional side projects.
- Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
- Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.) 
- Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
- Follow and participate in some projects from the pre-sales phase, supporting the sales team.
- Demonstrate autonomy and initiative in our agile mode of operation.

Preferred Experience

❏ 1 year of previous experience in managing complex projects.
Willingness to be a cornerstone in this adventure by contributing to the conquest of the Swiss market.
Looking for a dynamic work environment with varied missions requiring versatility and organization.
Comfortable and eager to work with local companies as well as with key accounts (C-Level).
Good command of German and professional English. French is a plus.
Clear and structured oral and written communication.
Taste for human contact and pedagogy.
An aptitude for solving practical and sometimes technical problems.
A sense of service and a taste for things well done.
Mastery and knowledge of SalesForce is a plus.
Knowledge of web technologies and their implementation is a plus. Otherwise, we will teach you.

Selection process (in English or French)

Step 1: Screening interview with HR (30')
Step 2: Interview with COO and Head of CS Switzerland (60')
Stage 3: Interview with Country manager and Head of CS in Switzerland (60')
Step 4: Our “Committee interview” (60')