Manager, Internal Communications (Sales)

Newark, CA /
Retail – Sales Operations /
Full-Time
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As the Manager, Internal Communications (Sales), you will lead efforts including content creation, knowledge base management, and internal communications for our rapidly growing sales organization. In this role, you’ll work closely with internal stakeholders to create clear, concise, and easily searchable articles and guides to answer various questions.

The ideal candidate exhibits a can-do attitude and approaches their work with vigor and determination. Candidates are expected to demonstrate excellence in their respective fields, possess the ability to learn quickly and thrive within a fast-paced environment. In addition to the daily requests for message creation, this person will also need to think big and focus on scalable processes and solutions that not only drive results today but support a long-term focus on surprising and delighting customers.

The Role

    • Create and edit content (FAQs & talking points) to develop a thorough knowledge base by leveraging subject matter experts throughout the organization
    • Design, develop, and manage Lucid’s knowledge base and content calendar
    • Partner with teams including, but not limited to: Product, Marketing, Design, Manufacturing and Engineering teams to develop customer-facing communications that aligns with new products, features, new business processes, and more
    • Create and manage dynamic distribution lists and other internal communication channels to enable rapid dissemination of information
    • Proactively develop standards, processes, and best practices for rapid content creation and communications
    • Gather, analyze, report, and implement improvements to communications channels and related resources based on performance data and feedback
    • Ensure all communications are on-brand, consistent, high quality, and are optimized for clarity/user experience
    • Interact and work closely with Senior Leadership to determine specific messaging needs to align communication goals with department objectives

Qualifications

    • 8+ years of experience in content and communication strategy with experience in automotive preferred
    • Experience using analytics to determine communication and content management effectiveness
    • Experience administering and managing a content management system / knowledge base
    • Exceptional writing skills and meticulous attention to detail
    • Ability to rapidly master new technologies, methodologies, and subject matter, in order to transfer this expertise in a digestible way
    • Extreme ownership of communications and content to support end users at all stages of the employee journey
    • Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols  
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
 
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.