Site Reliability Engineer - SRE (Remote - India)

Bengaluru /
Engineering & Data Science – Cloud Operations /
Full-Time Employee
About the Team
Our Cloud Platform team manages Fusion clusters for Lucidworks’ public cloud customers. As part of the Cloud Platform team, you will be key in our customers’ success in providing value to their customers through the power of search. We are looking for someone who can help move our cloud platform forward and make it easier to handle more and more customers through the power of automation.

About the Role
The Cloud Operations Team is responsible for providing a robust platform for our Managed Fusion customers.  As an Operations Engineer, you will develop and employ DevOps best practices and tools to create, deploy, monitor, and maintain production infrastructures for customers.  We operate at large scale using cutting-edge cloud computing technologies, and on mission-critical projects that can make or break customers’ success. If you thrive in high-impact situations and enjoy solving complex operational challenges without sacrificing uptime, we want to hear from you.

This position will require occasional travel to San Francisco HQ (with sufficient notice).

About You

You’re a seasoned, scrappy engineer who plays well with others and you care about the work, the team, and the customers. You are able to work collaboratively with a diverse community of personalities spread across multiple time zones, leveraging your excellent communication skills to make sure everyone is on the same page.  You take your roadmap by the horns, always two steps ahead of your to-do list, and work efficiently on behalf of our customers.

You will

    • Build the automation tools that ensure our internal and external customers receive resources quickly and painlessly while making our team’s lives easier
    • Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs
    • Aim for at least 99.9% uptime across all of our managed customers
    • Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc.
    • Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them

Upcoming projects include:

    • Automating standing up a full customer-facing environment using Terraform across multiple cloud platforms
    • Creating a full suite of smoke tests that we can use while we upgrade customer clusters
    • Automating deployment of a shared set of dashboard and monitoring for each of our customer clusters

Our stack:

    • Python
    • Terraform
    • Kubernetes
    • Jenkins
    • GCP, Azure, AWS
    • Go

We're looking for:

    • 4+ years professional DevOps experience, especially PaaS or SaaS
    • Professional experience:
    • Operating JVM-based applications at scale (garbage collection analysis, heap tuning, etc)
    • Experience with large-scale distributed systems management; maintain hundreds to thousands of instances arcross multiple cloud enviroments
    • As part of the on-call rotation, you will be the first line of defense for our customers (you’ll be on-call roughly 25% of the time) 
COVID Vaccination:
Lucidworks policy requires all employees to be vaccinated prior to his or her first in-office appearance. For certain positions where in-person is deemed, in Lucidworks sole discretion, to be essential to the role, offers of employment shall be conditional upon candidate’s attestation of vaccination.

Please note that at this time Lucidworks is unable to sponsor US employment authorization (both new and transfer).

About Lucidworks

Lucidworks is leading digital transformation by fusing the power of search and artificial intelligence to create connected experiences for work, shopping, research and support. 

Fusion is our cloud-native ML-powered search platform that integrates open-source projects Spark and Solr with our proprietary code for query intent prediction, low latency search, hyper-personalization and smart app creation. Our products include applications that run on the Fusion platform including Predictive Merchandiser, which helps ecommerce teams harness the power of ML to improve ecommerce conversion and Smart Answers, which enhances chatbots and virtual assistants with natural language processing and deep learning. We believe in building a team to deliver these products that make searching for insights a uniquely personal experience for a worldwide community of users.

Our roots are in Apache Solr, the global search standard used by 90 percent of U.S. Fortune 500 companies. Our team includes contributors and committers to Solr as well as some of the world's foremost machine learning innovators. We are trusted by the world's largest brands to deliver personalized digital experiences across many industries, including: insurance, banking, capital markets, manufacturing, media, oil & gas, retail, software, and telecommunications. Those customers include companies like: Aetna, Morgan Stanley, Reddit, Red Hat, Uber, Verizon, and Wells Fargo. We also serve government agencies in the civilian, defense and intelligence sectors, including the United States Federal Reserve and the U.S. Census Bureau.

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.