Tenant Experience Manager
Boston, MA
Host Team – Boston Opportunities /
Full-Time /
On-site
Salary Range: $90K annually + up to $4k annual bonus and equity eligible for top performance
Benefits: FREE employee-only medical coverage under one of our plans and a 4% employer match with our 401(k). Other incredible benefits HERE. Plus, you get your own private office on site.
Location: 75 State Street, Boston, MA
Work Hours: Full-time, Monday-Friday 8am-5pm, with some flexibility needed to help support pre-approved evening and weekend external events.
Reports to: Our Customer Success Director, located in Boston
Your Mission:
Your mission is to be the ultimate Head of Hospitality for 75 State Street, a Class A office building in charming downtown Boston. Your job is to engage both tenants and the public to activate the stunning meeting and event spaces, including a modern and gorgeous rooftop. You’ll create a lasting impression and develop repeat customers through incredible experiences and programs, foster collaborative partnerships, enhance the tenant experience, and drive revenue, all while hopefully fulfilling your dream job.
The Legacy You’ll Leave:
As a result of your time in this role, you sparked connection, unlocked productivity, and enabled longevity for hundreds of human beings who work in and around 75 State Street. You created such deep and meaningful relationships with the building’s management team, their tenants, external partners, and the public who rented their spaces that they never wanted lulafit nor you to stop making the space feel special. Lastly, you led lulafit to become a lasting fixture in Boston and the surrounding area.
What You’re Responsible For:
- Amenity and Operational Management: Oversee the operational strategy and management of all of the amenity spaces. This includes a large rooftop event space that accommodates hundreds of guests, a boardroom, two conference rooms, and a social lounge (with newly updated AV and IT). Don’t worry, you will have porters to help you set up and disassemble the spaces. You’ll drive revenue generation from both internal and external bookings and manage financial reporting for each space.
- Curated Event Design and Execution: Conceptualize, plan, and deliver a range of tailored events for the tenants and external bookings, utilizing the ample event space on the amenity floor and the lobby. Provide personalized solutions and white-glove hospitality experiences that result in a high satisfaction score from both tenants and the property management team.
- Productive and Inspiring Meetings: Offer the type of anticipatory service typically found in 5-star hotels for every meeting booked in the conference rooms. You will own all meeting requests, booking confirmations, and communication (with both the meeting host and building operations teams), as well as every small detail, to ensure that every meeting booked in your spaces feels like a hosted event.
- Tenant and Client Relationships: Cultivate meaningful relationships with building tenants and our clients (building management and ownership). Collect data regarding tenant preferences to influence on-site programming. Provide monthly reports to clients, including engagement, revenue, and utilization data. Implement client feedback and provide tailored recommendations to help clients achieve their goals.
- Marketing and Communication: Implement and oversee marketing strategies and communications, including newsletters, email campaigns, digital marketing, and printed materials to drive internal and external bookings and increase revenue.
- Partnership Development: Establish and manage relationships with local vendors, retail tenants, on-site food and beverage operators, and external partners to enhance event offerings and the tenant experience.
- Team and Operational Support: You will support the building’s Operations Team with projects to increase client engagement and member experience.
Who You Are - Baseline Requirements:
- You have 5+ years of experience in planning and executing meetings + events in a professional environment. You may have been an event coordinator in a hotel or restaurant event space, and you have experience directly managing bookings and driving revenue within meeting spaces.
- You consider yourself “tech literate.” You are proficient with Google Workspace tools (Google Calendar, Sheets, Slides) and are comfortable navigating AV equipment in a conference room with provided instructions.
- Experience creating marketing materials, such as newsletters and digital and printed signage, is nice to have.
- You will be working in a professional office building and will need to dress business casual daily (no sneakers, jeans, etc.).
Who You Are - Key Competencies:
- Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset, and are happiest when you are serving others.
- A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multitasker.
- A proven revenue generator. You have experience sourcing, vetting, and managing vendor relationships. You have also managed conference rentals, upsold catering with an on-site food & beverage operator, monetized fitness center memberships, and brought in respected personal trainers.
- Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas on your own and execute them. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
- A confident P&L manager. You can read a P&L and are comfortable telling the story of expenses and revenue, budget vs. actuals and know how to forecast. You don’t need to build a P&L from scratch nor understand things like the nuances of depreciation.
- A strategic thinker who elevates company performance. You have strategically moved the needle for past organizations by seeing the big picture, understanding the interconnectedness of decisions and activities, and using that insight to drive revenue and exceed your goals.
Our Core Values:
Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
