Fitness Manager
Phoenix, AZ
Site Operations /
Full-Time /
On-site
Who We Are
At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.
Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.
Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.
What You’ll Do
As a Fitness Manager at lulafit, you will be responsible for the operations of a corporate fitness center, including leading personal training activities and group fitness programming. The right candidate will have experience leading fitness service delivery, excellent customer service skills, and close attention to detail.
How You'll Do It
- Manage all aspects of the day-to-day operations of the fitness center amenity space, including compliance
- Ensure facility is well maintained and photo-ready, including but not limited to: general upkeep, oversight of laundry and towel services, and ordering + stocking amenity supplies
- Oversee member satisfaction and engagement through regular surveys and activations
- Deliver exceptional customer service in line with lulafit’s hospitality ethos
- Problem solve and address issues on the spot to maintain a high level of customer satisfaction
- Lead fitness center tours to tenants and prospective tenants
- Act as the head personal trainer, drive personal training revenueLead group fitness classes and oversee group fitness engagement and satisfaction
- Design the schedule of group fitness classes, tailor programming to client needs
- Plan and execute fitness programming and events for tenants
- Support member communication & marketing efforts
- Support the Operations Team with other projects and tasks related to increasing client engagement and member experience
Key Competencies
- Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust.
- Entrepreneurial Spirit: Self-starter, able to work autonomously. Innovative, thinks outside the box and for the greater good of the business. Ability to grow membership base.
- Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
- Organization and task management: Ability to prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
- Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset. Meeting and exceeding customer needs.
Desired Skills + Experience
- 3+ years experience in the fitness industry
- 1-3+ years of previous management experience within a gym or fitness center
- Personal Training certification from national organization (NSCA, NASM, ACE)
- CPR and First Aid Certifications
- Group fitness certification(s)
Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k with employer match
* Generous Parental Leave
* Professional Development Reimbursement
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.
