Experience Director
Phoenix, AZ
Site Operations /
Full-Time /
On-site
Who We Are
At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.
Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.
Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.
What You’ll Do
As an Experience Director at lulafit, you will be managing on-site amenities and hospitality services at a large corporate campus. The main priority in this role will be to develop deep and meaningful relationships with key property stakeholders, tenants of the building, and external partners. You will also be accountable for helping to develop our processes, programs, and people to ensure we achieve our goals. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience.
How You'll Do It
- Develop, plan, execute, and evaluate a variety of events and offerings for tenant population, including but not limited to: space activations, surprise + delight moments, happy hours, educational lunch and learns, and other experiences
- Plan and execute special events for stakeholders on request
- Cultivate deep and meaningful tenant relationships
- Provide a white-glove hospitality experience for entire campus in partnership with building team
- Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiences
- Operational oversight of all amenity spaces
- Develop an operational strategy for fitness center, conference centers and other amenity spaces in collaboration with the building teamImplement strategy for revenue generation through amenity management
- Accountable for site budget and presenting monthly financial reports
- Participate in regularly scheduled meetings with building management to review success metrics
- Oversee marketing strategy of all programs and offerings to tenants of building
- Assist in the development of client outreach communications and marketing tools
- Implement various marketing channels, such as tenant newsletters, email campaigns, digital marketing and printed materials
- Plan and execute hospitality-centered programs to elevate the experience of onsite tenants and integrate the buildings into the surrounding community
- Oversee of tenant satisfaction and engagement with programming
- Develop relationships with local vendors and partners for special events
- Cultivate relationships with retail tenants for events and promotions
- Manage relationship with on-site food and beverage operator
- Develop processes for interdepartmental communication, reporting, and collaboration
- Ensure seamless tenant experience for booking catering or private dining through the experience team
- Create and foster relationships with Phoenix and local area luxury retail, hotel, and restaurant partners
- Generate external partnerships
- Support leasing efforts including tours, marketing collateral, and hospitality special touches
- Onboard, manage, train and develop on-site staff
- Support the Operations Team with other projects and tasks related to increasing client engagement and member experience
Key Competencies
- Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
- Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust. Monitors goals and performance. Creates a culture or trust, mentors, and coaches.
- Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
- Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
- Strategic Thinker: Sees the bigger picture, has long-term line of sight and understands the interconnectedness of decisions and activities across the organization.
Desired Skills and Experiences
- 5+ years of experience in the hospitality industry including: Customer relationship management, Event planning and execution, Managing vendor relationships
- Experience directly managing F+B partnerships and catering
- 5 years previous management or supervisory experience
- Previous experience creating budgets and interpreting P&L reports
- Proficient in Google suite and MS Office (Word and Excel)
- Experience in the real estate industry is preferred
- Thrive in a dynamic, fast-paced, collaborative startup environment
Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k with employer match
* Generous Parental Leave
* Professional Development Reimbursement
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.
