Clinical Support and Quality Assistant (Clinical Success Associate I)
REMOTE
Clinical Staff – Clinical Success /
Full time /
Remote
Clinical Support and Compliance Assistant
Location: Remote (U.S.-based)
Employment Type: Full-time, Nonexempt
Compensation: $15–22/hour
Reports to: Senior Manager, Clinical Operations
About Luna
Luna is transforming outpatient physical therapy by delivering care directly to patients’ homes. Our platform connects licensed therapists with patients, while our Clinical Operations team ensures care quality, therapist performance, and alignment with medical service standards.
Position Overview
The Clinical Support and Compliance Assistant is a vital member of Luna’s Clinical Success team, helping ensure that physical therapists on our platform consistently meet the high standards of care our patients deserve. This role blends administrative precision with human connection—you’ll be the voice behind the scenes, reaching out to therapists, supporting their engagement, and helping them stay aligned with Luna’s clinical benchmarks.
Ideal candidates are comfortable speaking with clinicians over the phone, able to navigate professional conversations with empathy, clarity, and confidence. You’ll be working within structured workflows and SOPs, tracking therapist performance, escalating feedback, and contributing to a culture of accountability and excellence. Whether you’ve worked as a PT aide, in a medical office, or in healthcare administration, this is a chance to grow your career in clinical operations while making a meaningful impact on care quality.
Key Responsibilities & Requirements
- Execute assigned tasks independently using standard operating procedures (SOPs)
- Conduct outreach to therapists via chat and phone to support engagement and performance
- Log and track workflow completion through standardized data entry
- Communicate with therapists and doctors’ offices to support care coordination
- Escalate feedback from patients and therapists to improve workflows and service quality
- Use basic Excel or Google Sheets to complete operational tasks
- Ability to sit, stand, and walk for extended periods
- May occasionally lift or carry equipment up to 30 lbs
- Reasonable accommodations available
Preferred Qualifications
- Less than 1 year of healthcare experience (PT aide or healthcare admin preferred)
- Associate degree, certification, or equivalent training
- Strong communication skills and comfort with phone-based outreach
- Familiarity with basic spreadsheet tools (Excel or Google Sheets)
- Detail-oriented and comfortable working under close supervision
What Can Luna Offer You ⭐
- Career advancement opportunities with rapidly growing and well funded health tech company
- Fully remote work setting
- Benefits on the 1st of the month following start date
- Company paid life insurance
- Collaborative, growing team who share a passion for clinical integrity and outstanding patient care
$15 - $22 an hour
Success Profile
You’ll thrive in this role if you are proactive, organized, and committed to supporting therapist excellence. You’ll play a key part in helping physical therapists align with Luna’s medical service rating standards—ensuring that care delivery meets our expectations for clinical quality, professionalism, and patient experience. Your work will directly impact therapist engagement, performance tracking, and behavioral accountability, contributing to a culture of continuous improvement across our network. By maintaining operational integrity and supporting compliance workflows, you’ll help uphold Luna’s reputation for safe, effective, and patient-centered care.
