Patient Onboarding Call Center Representative
Rocklin, CA
Concierge Services – Patient Onboarding /
Full time /
Hybrid
Here at the Luna headquarters in Rocklin, the Patient Call Center Representative (better known as Concierge Associate - Patient Onboarding) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.
What you will do:
- Manage the registering, scheduling and rescheduling for all new and existing patients
- Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
- Receive, screen and coordinate telephone calls from healthcare providers
- Place outbound calls and emails to patient leads
You will be a good fit if you have:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Open availability - MUST BE ABLE TO WORK WEEKENDS!
What Luna can offer you:
- Medical, dental & vision benefits
- 401k
- Hybrid work from home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations. This position is for our Rocklin office. Must be based near Rocklin.
- A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!
$20 - $20 an hour
Physical therapy, delivered.www.getluna.com
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