Desktop Support Technician
Nashville, TN
IT department – IT Support /
Full time /
Hybrid
About Luna
Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Join Our Team as a Desktop Support Technician!
Are you passionate about technology and thrive in providing outstanding end-user support? We are seeking a dedicated Desktop Support Technician to join our dynamic IT team! This pivotal role involves routine process support, network and VoIP system administration, and comprehensive documentation. You'll be the go-to expert for all desktop-related queries, ensuring seamless technology experiences for our users. Your role is crucial in offering prompt, precise support while showcasing your excellent customer service skills and technical prowess. If you have a knack for solving tech puzzles and a commitment to keeping our digital wheels turning smoothly, we would love to hear from you. Apply today and become an integral part of our tech-driven, supportive community!
How you will have an impact!
- Provide hands-on technical support via ticketing system, chat, or in person
- Configure and deploy laptops, monitors, VoIP phones, and software for new hires
- Execute offboarding tasks (device recovery, account deactivation, access removal)
- Troubleshoot Windows and Mac hardware/software issues
- Support remote and international users with time zone awareness
- Track and manage inventory of IT assets
- Perform basic user account management and password resets
- Support IT security (encryption, updates, compliance monitoring)
- Train users on IT tools and best practices
- Document technical procedures and troubleshooting steps
- Participate in IT projects and cross-functional rollouts
What Luna can offer you!
- Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
- Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
- Hybrid work-from-home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations. This position is for our Nashville office. Must be based in Nashville.
- We offer medical, dental, vision, and 401k benefits.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
What you can offer Luna!
- 1+ years in a Desktop Support, IT Technician, or Help Desk role
- Experience supporting both Windows and Mac environments
- Basic networking and peripheral troubleshooting skills
- Familiarity with Google Workspace, SaaS apps, and user directories like Okta or Azure AD (preferred)
- Clear communicator, especially with remote/international teams
- Strong problem-solving, time management, and documentation skills
- Customer-first mindset with strong interpersonal skills
- Passion for IT best practices and data security
$20 - $24 an hour
Pay commensurate on experience .
Physical therapy, delivered.www.getluna.com
#LUNACORP1
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
~ Forbes America's Best Startup Employers of 2024 #111 ~
~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~
~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~
~ Gold Indigo Design Award for mobile app design excellence 2020 ~
