Patient Onboarding - Call Center Representative
Nashville, TN
Concierge Services – Patient Onboarding /
Full time /
Hybrid
About Luna
Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Join our amazing team and start your career with Luna as an Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Physical therapy, delivered.www.getluna.com
#LUNACORP1
Key Responsibilities
- Manage the registration, scheduling, and rescheduling processes for new and existing patients.
- Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
- Receive, screen, and coordinate telephone calls from healthcare providers.
- Proactively make outbound calls and send emails to patient leads.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work at least one day of the weekend
What we can offer you:
- Hybrid work-from-home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations. This position is for our Nashville office. Must be based in Nashville.
- We offer medical, dental, vision, and 401k benefits.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
$18 - $18 an hour
Luna Values
Care Exceptionally
We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.
Incredibly Relentless
We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.
Be Impactful
We prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.
Become 1% Better, Every Day
We value continual growth over the professional "comfort zone." We have a culture of curiosity and an obsession for constant improvement. We believe there's always a better way to do things. We celebrate our successes and learn from our failures.
