Therapist Enablement Associate
REMOTE
Clinical Support – Clinical Support /
Full time /
Remote
Luna is the leading on-demand physical therapy provider, was founded in 2018, and is currently operating in multiple markets across the nation. Luna’s vision is to reimagine the physical therapy experience of patients, physical therapists, physicians and the PT industry by leveraging technology. Now, therapists bring the clinic to patient’s homes and are able to tailor the PT to the patient’s environment. Patients have access to exceptional care that is convenient, affordable and is in a safe environment. With a large network of PTs, Luna now supports thousands of patients and physicians across the nation.
As the Therapist Enablement Specialist, you will play a vital role in delivering a world-class experience for therapists and improving overall clinical services at Luna! Your primary responsibility will be to partner with the Manager of Therapist Enablement in supporting a large network of PTs, ensuring they adhere to Luna best practices and have the tools and resources they need to deliver exceptional patient care. You’d be a great addition to the team if you have a physical therapy background (PT or PTA,) are data driven, thrive in a challenging, fast-paced team environment, and enjoy working as a team.
What you will do:
- Monitor therapist performance and provide feedback to ensure adherence to Luna best practices.
- Analyze therapist scheduling data to identify trends and inefficiencies, and implement targeted strategies to support W2 Staff therapists in optimizing scheduling performance.
- Contribute to resource development and initiatives to help Luna PT’s leverage all of the powerful tools available to them to deliver exceptional patient care.
- Ensure timely access to clinical support for all new Luna therapists.
- Execute Therapist Enablement workflows to improve therapist performance on key metrics.
- Collaborate with cross-functional Luna teams to ensure therapist success.
- Contribute to monthly/quarterly metrics reporting of Therapist Enablement.
- Contribute to a culture of exceptional customer service by continually exceeding our therapist expectations
- Maintain a respectful, professional, friendly, and welcoming relationship with all Luna physical therapists, patients, staff, medical and non-medical professionals, and vendors.
- Develop a good understanding of quality and performance metrics for physical therapists.
- Gather process improvement feedback from patients and therapists.
- Leverage a data driven approach to guide therapist outreach and measure success.
- Communicate via phone calls to therapists as needed.
- Perform other duties as assigned.
You will be a good fit if you have:
- 2+ years of experience as a Physical Therapist or Physical Therapist Assistant; clinical data background is a bonus.
- Excellent verbal/written communication skills.
- Detail and goal-oriented.
- Proficient in G-Suite (google docs, google sheets).
- Coachability, interest in implementing feedback and dedication to improvement of your craft.
$22 - $27 an hour
*Compensation is based on experience and geographic location*
