Implementation Manager (remote)

Remote /
Revenue – Client Success /
We’re looking for an Implementation Manager to join our growing Client Success team remotely. Are you highly communicative, hyper-organized, and project oriented? Do you enjoy building and designing websites? If so, we’d love to speak with you!

As an Implementation Manager, you’ll be on the front lines with our clients, who are the world’s elite real estate agents and their marketers. You’ll connect to understand their business, brand, and vision for their websites. As the initial point of contact, you’ll guide clients through their first 6-8 weeks with Luxury Presence as you take the role of project manager, intersecting with the client, sales, marketing, development, and design.
Throughout the implementation cycle you will deliver your vast product knowledge, expert training, and eye for design, ensuring clients’ journey from point of sale to live website is a fantastic experience.  

You’re good at:
- Communicating with clients, particularly explaining technical complexities and setting expectations
-Problem solving (both with customers and technical issues)
- Using PM software to manage multiple projects on varied timelines Interpreting, guiding, and executing client’s vision
-Paying close attention to detail & staying organized

You have:
-2-3 years managing clients’ digital presence
-An interest in the real estate industry (a passion is a plus)
-Have created your own content, professionally or personally
-Familiarity with website design and/or development
You crush:
-Working quickly and intentionally with deadlines in mindHelping people solve their problems
-Managing the line between efficiency and quality
Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 1300+ clients, including 17 of the WSJ Top 100 agents. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures.