Client Support Representative

Remote /
Client Success – Support /
Full-time
At Luxury Presence, we provide the world's leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative
at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home-base for their businesses. In this position, you’ll be counted on to provide guidance, education, and  solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 

Is this you?

You’re gifted at:
- Commanding software e.g. Zendesk, Hubspot, Asana
- Building beautiful websites
- Leading customers through software training
- Communicating complicated technology to clients with expertise ranging from novice to advanced
- Being a team player

You have:
- The ability to understand the customer journey
- A deep sense of empathy
- The ability to be an out-of-the-box thinker 
- The drive to solve problems creatively

You command:
- Teaching and helping customers
- Curiosity: you love to dig into problems and find solutions
- Start-up hustle & teamwork
- Mondays & project management

Salary: 40 -50k/year + equity
99% coverage for health, dental, vision
Unlimited PTO
Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.
 
Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 4000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ  real estate agents and teams. In addition, Luxury Presence is the official website partner to powerful brokerages like Compass, Corcoran, Sotheby’s, and Coldwell Banker.
 
The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 
 
Its solutions include stunning  website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 
 
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.