Client Success Manager

Remote /
Revenue – Client Success /
Full-time
At Luxury Presence, we provide the world's leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.

We’re looking for a Client Success Manager to join our talented and growing Client Success team. The job will be remote but we are growing our presence in the area so other teammates close by. Our clients are some of the top real estate agents in the world and as a Client Success Manager at LP, you’ll be positioned to help them maintain their online presence, the home-base for their businesses. In this position, you’ll be counted on to provide guidance, education, and  solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 

Is this you?

You’re gifted at:
-Commanding softwares e.g. Front, Hubspot, Drive, Monday, Slack
-Building beautiful websites
-Leading customers through software training
-Communicating complicated technology to clients with expertise ranging from novice to advanced
-Being a team player

You have:
-The ability to understand the customer journey
-A deep sense of empathy
-The ability to be an out-of-the-box thinker 
-The drive to solve problems creatively

You command:
-Teaching and helping customers
-Curiosity. You love to dig into problems and find solutions
-Start-up hustle & teamwork
-Mondays & project management


Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 1300+ clients, including 17 of the WSJ Top 100 agents. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures.