Deskside Consultant
Calgary
Calgary Branch – Dedicated Client Support /
Permanent Employee /
On-site
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about IT, customer service and travelling?
We are looking for an energetic and self-motivated Deskside Consultant for our Calgary branch to work onsite to provide end-user and IT facilities support to VIP Users at the client site.
A Day in the Life:
- Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client site
- Escalate issues to the appropriate teams as required
- Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner
- Address user tickets regarding hardware, software and networking
- Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency
- Install applications and computer peripherals
- Troubleshoot hardware and software issues in a variety of environments
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
What You Bring:
- 5+ years of related experience
- 4+ year(s) of customer service experience
- Experience with the following:
- · Supporting a Microsoft environment in a deskside support role
- · Microsoft Office 2010/2013/O365
- · Windows/Linux/Mac OS environments
- · Remote support
- · PC/Printer hardware/VPN/Citrix
- · Active Directory
- · Supporting mobile devices
- Working knowledge of office automation products and computer peripherals like printers
- Knowledge of network security practices and anti-virus programs
- Excellent technical ability to resolve requests
- Excellent problem-solving and multitasking skills
- ITIL certified
Why Work at long View:
- Great people and culture
- Fun is one of our core values
- Comprehensive benefits package from day one
Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
