As a NOC Engineer, you’ll assist in overseeing the company’s implemented technology, software products, and client facing application stack. You will oversee the day to day operations of our products running in both internally hosted and external cloud environments. As the central cog in our monitoring strategy, the NOC will watch various platforms for potential hardware and software errors and respond in accordance to Lone Wolf requirements, as well as watching resource consumption and taking proactive intervention steps as necessary to avoid outages and systemic performance issues. Additionally, you will act as a liaison to manage/configure/report on Conference call “war room” efforts that come from severe incidents. From organization of the virtual conference room, to note taking, retrieval of additional participants on the conference call needed to resolve the issue, to structured communication updates out to management/leadership to allow communication expectation as well as technical focus within the conference call, the NOC Engineer will act as the communications speaker for the incident response room. NOC engineering is a multi-discipline skill that requires strong technical acumen, structured thinking and an attention to detail and processes.

Ultimately, you will work with various IT teams to ensure our systems meet the needs of our customers.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

· Knowledge of service subject matter and business processes.

· Knowledge on identification and first line support for information security events and incidents

· Interpret performance data from various monitoring tools and operating systems

· Troubleshoot and diagnose performance issues within our systems, and perform prescribed remediation steps.

· Recognize negative performance trends in operational environments and know how to interpret.

· Identify repeating performance trends

· Familiarity in server/vm/cloud based infrastructure and how to interface with the diagnostic tools.

· Familiarity in server/vm/cloud based database infrastructure and how to interface with the diagnostic tools.

· Run the Incident and Problem management conference calls as needed

· Provide proactive and reactive monitoring steps as agreed upon by the company.

· Perform ticket management responsibilities for the NOC queue as well as off hours maintenance as needed by the company.

· Collaborate with various stakeholders to determine monitoring needs and notification requirements.

QUALIFICATIONS:

· Associates degree or equivalent work experience

· Relevant industry certifications such as Microsoft Azure or Amazon Web Services (AWS), A+, Network+, MCSA, MCT

· Proven work experience in a medium to large business IT environment.

KNOWLEDGE/SKILLS/ABILITIES:

· Positive attitude and a strong commitment to delivering quality work

· Excellent knowledge of computing technologies and current computing trends

· Strong understanding of infrastructure components (server, storage, network, data, and applications) to deliver end to end performance interpretation and analysis.

· Excellent communication and interpersonal skills.

· Experience in enterprise applications, solutions, and data center infrastructures

· Effective communication skills (written and verbal) to properly articulate conference room summaries to management and other business partners.

· Desire to learn a larger picture and role, and grow professionally.

· Powershell, scripting language skills a plus

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.