Client Service Coordinator
Manila, Philippines
Technology – Onboard /
Project Based /
Hybrid
ABOUT LONE WOLF
We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
JOB SUMMARY:
We are looking for someone who is self-motivated, can work on their own or within a team and is passionate about their work. You will collaborate with and learn from the best Real Estate forms developers in the world. This job is a critical role in ensuring we provide the best client experience in getting customized real estate forms and contacts developed for use within several Lone Wolf products in a timely fashion!
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Manage inbound & outbound communications with clients requesting customized real estate forms & contracts for system development for multiple software platforms
- Prepare & communicate custom quotes for clients using standard defined processes & procedures
- Create necessary custom work orders for the Forms Development team in a timely fashion
- Collaborate with other departments to deliver optimal results and prioritize a smooth client experience
- Candidate for this critical role must have the ability to respond & communicate requests to the forms development team that require mandatory deadlines to be met
- Attention to detail is a key element for this critical role.
QUALIFICATIONS:
- 2+ years’ experience in a work environment using computers
- Real Estate knowledge beneficial but not required
- Knowledge of Adobe Acrobat and Microsoft Suite
- The ability to assist in developing & closely following quality standards
- Education: Bachelor’s Degree in fields related to Business, Customer Service, or Computer Science preferred but not required
KNOWLEDGE / SKILLS / ABILITIES:
- A keen eye for recognizing high profile / VIP clients
- Excellent decision making & communication skills
- Experience with Salesforce & JIRA highly desired
- Excellent written communication skills
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal, state, or local municipal law.
