Customer Success Advisor
Toronto, ON (Remote)
Revenue – Broker Success /
Remote
As a Customer Success Advisor at Lone Wolf, you will be a key advocate for our customers, ensuring their success and satisfaction with our products and services. You will build strong relationships, provide guidance, and serve as a trusted partner to help our clients achieve their goals. If you're a customer-centric professional with a passion for delivering exceptional service, we want to hear from you.
What You’ll Do:
- Build and maintain strong, trust-based relationships with clients, serving as their primary point of contact for all things related to their ongoing experience with Lone Wolf solutions.
- Conduct regular, proactive virtual meetings (1:1 or group) to share updates, provide best practices, surface opportunities, and ensure clients are deriving ongoing value from their investment.
- Monitor customer health indicators and usage data to proactively identify potential risks and implement appropriate action plans to drive retention and satisfaction.
- Proactively monitor customer accounts, identify opportunities for upselling or cross-selling, and help clients maximize the value of our offerings.
- Act as a liaison between the customer and internal teams (Support, Product, Sales, etc.) to ensure prompt resolution of product issues, enhancement requests, or escalations — always advocating for the client’s needs.
- Manage the renewal process, ensuring a high retention rate and customer satisfaction.
- Collaborate closely with internal stakeholders (Support, Implementation, Product, Sales) to ensure a consistent, aligned, and seamless experience for customers.
What You’ll Bring:
- Customer-first mindset with a passion for building relationships and delivering value through every interaction
- 3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar)
- A vocal team player and emerging leader — you speak up, contribute ideas, and help lift the team through positivity, initiative, and knowledge-sharing
- Strong written and verbal communication skills — you know how to simplify complex topics and tailor your message to your audience
- Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
- Ability to manage and prioritize multiple client relationships and tasks in a fast-paced, deadline-driven environment
- Collaborative and resourceful — you know when to own it and when to loop in teammates or other departments
- A keen interest in technology and helping customers adopt software to improve their business
- Bonus: Experience in real estate, SaaS, or tech-enabled services is an asset but not required
