Customer Success Outreach Associate
United States (Remote)
Foundation – Foundation Customer Updates /
Full-time /
Remote
We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.
WHAT YOU'LL DO:
- Customer Engagement:
- Initiate proactive outreach to customers via email, phone calls, and other communication channels.
- Build rapport with customers to understand their requirements and challenges.
- Provide product or service demonstrations and answer inquiries effectively.
- Negotiate migration and upgrade contract and transition customer to implementation team
- Issue Resolution:
- Identify and address customer concerns or issues promptly.
- Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
- Ensure timely and satisfactory resolution of customer problems.
- Customer Success Advocacy:
- Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.
- Contribute to the development of customer success strategies and initiatives.
WHAT YOU"LL NEED:
- Bachelor’s degree in business administration, marketing, communications, or related field.
- Strong communication skills, both verbal and written.
- Previous negotiation and objection handling experience
- Excellent interpersonal skills with the ability to build relationships and trust with customers.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively in a team environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Prior experience in customer service, sales, or a related field is advantageous but not required.
We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.
At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing recruitment@lwolf.com.
