Clinical Quality Consultant
United States
Clinical Ops – Clinical Quality /
Full-time /
Remote
About Lyra
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million in funding to support our mission of improving access to high quality mental healthcare.
About the Role
Clinical Quality Consultants (CQCs) play a unique and critical role in supporting our LCT Clinical team. This role will be a 50/50 split role consisting of a 50% LCT Provider role and a 50% administrative role focused on providing support to our Clinical Quality Team and cross-functional partners. The administrative element of the role supports the clinical quality team in scaling goals by contributing to onboarding new providers, training, and related Quality Improvement (“QI”) tasks (e.g., video review). CQCs play a key role in streamlining onboarding for new providers by supporting with practice session preparation, holding office hours, preparing training materials, etc. CQCs provide peer mentorship and support to tenured and part-time providers.
Responsibilities
- Maintain a 50% time LCT caseload of ≥15 bookable client hours per week while also maintaining 80%+ clinical success and maintaining clinical quality performance expectations
- Participate in new provider onboarding and training and assist with developing content and improving operational processes in collaboration with cross-functional partners
- Lead key trainings (e.g., tech training, practice session prep) for new providers following initial onboarding
- Assist with the review of new provider practice intake and skills demo video sessions
- Create and update clinical content on our Learning Management System (WorkRamp) and Zendesk in collaboration with SCQMs and other CQCs
- Hold weekly mentor office hours to assist new providers with learning the use of the platform and other key systems (e.g., g suite, ZenDesk, WorkRamp, etc.)
- Offer additional group- and individual-level support to providers on an ad hoc basis
- Support clinical managers to identify and assist providers in need of extra support or remediation prior to ramp
- Attend regular consultation meetings with fellow CQCs to connect on clinical and administrative consultation questions that arise in the role
- Meet with prospective LCT providers 1:1 during their recruitment process to provide additional insight into the role (as requested)
- Serve as a practice session partner for providers as needed and be available to provide live feedback to providers who are asked to re-do practice sessions prior to ramp
- Attend group consultation for tenured cohorts to provide additional support or mentorship around performance expectations (e.g., caseload management tips, utilizing CMD and MBC dashboards, maximizing use of the digital platform, etc.)
- Respond to administrative consultation requests to support the part-time provider network
- Support program initiatives and roll outs as needed
Additional Responsibilities
Qualifications
- Full-Time LCT Provider that has been a Full-Time provider for at least 2 years by 03/01/2025
- Must be in good standing and have met or exceeded the performance objectives as outlined in the Performance Expectations article for the previous 2 quarters
- Has met or exceeded the core performance expectations for a LCT provider (e.g., clinical success, caseload, and platform engagement) over the last two (2) quarters
- Dedication to LCT program values around continuous learning, growth, and improvement
- Demonstrated strength in utilization of LC digital tools within treatment and technical fluency across programs utilized at Lyra
- Active participation in LCT group consultation meetings where the candidate has demonstrated strengths related to providing validation, support, and constructive feedback to peers
- Demonstrated strength in building interpersonal relationships with team members and working collaboratively
- Demonstrated ability to communicate professionally and effectively
Note: This role is subject to change based on the evolution of program needs over time
$98,000 - $126,000 a year
As a full-time Clinical Quality Consultant, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $98,000-$126,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for commission payments.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
We can’t wait to meet you.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
