Global Learning & Development Junior Operations Coordinator
Puchong, Selangor
Clinical Ops – Client Services /
Part-time /
Hybrid
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the job
This is a 3 month fixed-term contract.
To be based in Puchong, in Malaysia.
Hours: 9:00AM to 6:00PM Monday to Friday (normal working hours to align with APAC time zones).
Hybrid.
Key Responsibilities
- Resource Bookings & Administrative Support
- Secure appropriate and cost-effective resources for L&D events within required timelines.
- Provide administrative support to the Global L&D department, ensuring smooth execution of training logistics.
- Data & Information Management
- Accurately record event bookings, financial processing, and resource tracking in LYRA INTERNATIONAL systems.
- Maintain clear and professional correspondence with clients, global teams, and sales consultants.
- Systems & Client Support
- Administer client access rights to LYRA INTERNATIONAL Learning Systems where applicable.
- Provide basic technical support for clients utilizing LYRA INTERNATIONAL L&D platforms.
Qualifications
- Education: High school diploma (minimum) or undergraduate degree preferred
- Experience: 2-3 years in administrative support, event coordination, or Learning & Development operations.
Desired Skills and Experience
- Professionalism & Maturity – Able to interact confidently across all levels.
- Time Management – Highly organized with the ability to meet strict deadlines.
- Strong Work Ethic – Demonstrates accountability, initiative, and reliability.
- Clear & Persuasive Communication – Ability to engage effectively with stakeholders.
- Commercial Awareness – Sound judgment in managing resources and costs.
- Attention to Detail – Conscientious approach to accuracy and process adherence.
- Administrative Proficiency – Strong capability in data handling, documentation, and email correspondence.
About You
- Location: Must be based in Malaysia.
- Languages: Must be fluent in English.
- Flexibility: Required to attend international meetings outside standard working hours.
- Standard working hours should align APAC time zones.
- Role Evolution: The scope of the role may evolve, and responsibilities may be adjusted over time.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
