Clinical & Operations Manager (Lyra Australia / New Zealand)
Australia
Clinical Ops – Clinical Operations /
Full-time /
Remote
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
This is a fully remote role.
Hours: Standard Australia business hours: 9:00AM - 5:00PM
Key Responsibilities
- Manage and grow the AUS/NZ operations to ensure that clinical services are provided to the WFMH customers in AUS/NZ.
- Work closely with the local partner to deliver clinical services.
- Work closely with Lyra International to ensure that all clinical service requirements from our WFMH customer base are met.
- Grow our affiliate footprint in AUS/NZ
- Recruit and develop a tailor-made customized affiliate network throughout Australia and New Zealand.
- Recruit and manage all staff within the operational team.
- Ensure that our clinical services are delivered in line with our global standards and within the SLAs of customers.
- Work with the Global Governance Manager to ensure that clinical standards are upheld and meet the required standards.
- Develop and maintain all necessary governance, training, clinical protocols, and operational manuals and documents.
- Maintain and develop a good working relationship with our local Clinical Partner to ensure that structured counselling and CI events are effectively delivered.
- Must be able to analyze the operational functioning of the business and provide regular management reports and metrics.
- In addition to the various clinical and management responsibilities, the successful candidate would need to act as the Public Office for Lyra Australia. This will entail the signing of legal documents and acting as the company representative in any engagement with the ATO (Australian Taxation office) and other government authorities.
- Please note that this job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment history checks, ID verification, qualification verification, residence and credit checks.
Minimum level of experience required (including any industry-specific experience)
- MA Degree in Psychology
- Registration with the appropriate Psychological Boards in Australia i.e. Psychological Board of Australia (PsyBA); Australian Counselling Association (ACA) or the Counselling Federation of Australia (PACFA).
- More than 5 years’ experience in Wellbeing/EAP, specifically in Clinical Operations.
- More than 3 years management experience.
Minimum skillset required
- Fluent in English (written and spoken).
- Good business and financial acumen.
- Good operational insight.
- Hard working, flexible and driven.
About You
- Ability to manage and support clinical and administrative staff and provide supervision as and when required.
- Strong operational management skills including resource planning and forecasting.
- Ability to work within a team and manage a team under pressure.
- Ability to work well under pressure.
- Computer literacy including familiarity with case management and telephony/chat systems.
- Must be able to develop training documents / presentations and facilitate the necessary clinical training.
- Must be able to engage with customers and support client services with client engagements.
- Must have a client service orientation.
- Good Clinical understanding and ability to manage risk.
- Good time management ability.
- Business and commercial awareness.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
