Administrative Case Manager
Netherlands
Clinical Ops – Clinical Operations /
Part-time /
Hybrid
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
At Lyra Netherlands, we offer you a dynamic role of Administrative Case Manager where you’ll be at the heart of our administrative case management, working closely with our Office Manager to ensure all daily operations run smoothly.
You’ll support a close-knit and growing team where collegiality, personal development, and a good sense of humour go hand in hand.
This is a part time role, working 24-32 hours per week, depending on preference. It is a hybrid position in the Netherlands.
Key Responsibilities:
- Answering phone calls and handling emails
- Creating cases and entering data into the client system
- Scheduling intake appointments
- Referring clients to the network
- Sending out confirmations of assignments
- Case administration
- Following up on administrative tasks and requesting missing information
- Closing cases and sending evaluations
- Checking invoices
- Processing requests for additional sessions
About You
- You are a proactive and flexible professional with MBO-4 level thinking and working skills and a solid administrative background.
- You have at least 2–3 years of experience in a similar role and excel at staying organized, multitasking, and working accurately.
- Strong communication skills in Dutch, both verbal and written, are essential.
- Good command of spoken
- and written English is also required—or you are willing to refresh your English skills.
- You must live in the Utrecht region.
Why Lyra?
- Competitive salary
- Flexible working hours and the option to work partly from home
- Travel allowance and vacation days
- Regular fun team events and a relaxed work culture
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
