Counselling Project Manager
Malaysia
Clinical Ops – Clinical Operations /
Full-time /
Hybrid
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Role Overview
To lead the rollout of new clinical projects across Lyra International's global network. In this crucial full-time role, you'll ensure new services and products align with global clinical standards and in-country regulations. You'll be responsible for developing comprehensive project plans, engaging with key stakeholders, and troubleshooting challenges to ensure successful deliver.
Key Responsibilities
- Lead Project Development & Implementation: Work closely with the Clinical Director to develop, implement, and monitor Lyra International's clinical project activities globally. Projects will include new services/products, clinical quality improvement initiatives, and country-specific risk mitigation plans.
- Drive Global Solutions: Collaborate with US-based stakeholders to develop and implement global clinical solutions.
- Develop Training Frameworks: Create scalable and practical training frameworks to ensure high-quality service delivery of clinical products, along with robust monitoring for adherence.
- Ensure Regulatory Compliance: Guarantee that all project deliveries are compliant with local legislation, in-country norms, and the mental health infrastructure in all countries Lyra serves.
- Facilitate Project Handover: Work with operational teams to ensure timely and comprehensive project handovers.
- Troubleshoot & Remediate: Identify and propose solutions for implementation challenges in new clinical projects. Develop and implement remediation plans when adherence or adoption is poor.
- Support Team Growth: Contribute to the recruitment and ongoing management of the Lyra International Clinical Governance Team.
- Enhance Quality Assurance: Collaborate with the President of Lyra International, Global Clinical Lead colleagues, and other stakeholders to create and implement efficient systems for accurate quality assurance across existing services and data entry.
- Support Business Growth: Contribute to customer consultation and sales activities.
- Metric tracking: Support development and monitoring of key metrics to monitor projects and contribute towards broader data infrastructure within Lyra International.
Qualifications
- Minimum level of experience required (including any industry-specific experience)
- Relevant clinical qualification (MA Psychology or similar) with an ability to balance clinical, operational and organisational demands. More than 5 years of corporate work experience ideally within an EAP operational setting. Management experience and experience of working internationally is a distinct advantage.
- Minimum skillset required
- Masters Level clinical qualification (Psychology, Counselling Social Work, or similar) and experience in project management.
- Desirable Skills and Experience
- EAP experience essential.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
