mPower is looking for a well-rounded IT Support Specialist to join our team. Our team consists of experts and professionals who have experience in management, administration, consulting, and technology. This position seeks to implement positive mission-oriented change, to deliver tangible operational results, and to build and continuously improve the organization. 

 

Job Responsibilities: 

·       Install, configure, and troubleshoot physical network infrastructure including Ethernet, fiber optics, and related hardware.

·       Provide administration and support of Linux-based systems (Ubuntu, Oracle Linux, Rocky, etc.) including scripting, service management, and system updates.

·       Configure and manage Moxa NPort devices to convert serial data to Ethernet for environmental and scientific monitoring applications.

·       Support integration and maintenance of REES Environmental Monitoring Systems, including sensor calibration, data collection integrity, and alert configurations.

·       Document network diagrams, device configurations, and standard operating procedures.

·       Provide Tier 1–2 support for IT issues related to the above systems and escalate when necessary.

·       Perform preventative maintenance and system health checks to minimize downtime and ensure compliance.

·       Support change management and participate in incident resolution procedures.

 Required Qualifications: 

·       3+ years of IT support experience with physical network infrastructure and Linux systems administration.

·       Proven experience configuring and managing Moxa NPort serial-to-Ethernet devices.

·       Hands-on experience with REES Environmental Monitoring Systems or similar platforms.

·       Solid understanding of TCP/IP, DHCP, DNS, VLANs, and network troubleshooting tools (Wireshark, iperf, etc.).

·       Experience in scripting (e.g., Bash, Python) for automation and diagnostics.

·       Strong analytical and problem-solving skills with the ability to work independently in dynamic environments.

·       Excellent written and verbal communication skills.

 

Desired Qualifications: 

·       Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.

·       Experience supporting biomedical or laboratory research environments.

·       Familiarity with SNMP monitoring tools and environmental compliance standards.

·       Certifications such as CompTIA Linux+, Network+, CCNA or equivalent are a plus.

$90,000 - $125,000 a year

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.