Coordinator & Organisations Specialist
Sydney
Growth – B2B /
Permanent - Full time /
Hybrid
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
As the Coordinator & Organisations Specialist, you will play a vital role in introducing and supporting third-party organisations as they join the Mable platform. Acting as the first point of contact, you'll represent Mable to new organisations and their Coordinators - building strong relationships from day one.
Your core focus will be to onboard new organisations, enable Coordinators to confidently introduce their clients to Mable, and ensure they have the tools and support needed to operate efficiently. You’ll provide guidance, training, and ongoing support, helping to create a smooth and positive experience across all touchpoints.
This is a B2B role with clear performance targets. Success will be measured by your ability to engage Coordinators, drive client onboarding, and facilitate successful matches on the platform. Strong communication, rapport-building, and a results-driven mindset are key to thriving in this position.
Key Responsibilities
- Engage New Leads: Connect with inbound leads (e.g. Coordinators, Providers, Organisations) to understand their clients’ needs and determine how Mable can support them
- Facilitate Onboarding: Guide new coordinators and organisations through the onboarding process - including setting up client accounts, navigating the Mable platform, and understanding workflows.
- Create and Manage Needs: Support Coordinators in creating effective job opportunities (Needs), including public and private job posts, direct or bulk messages, and last-minute jobs - ensuring the right support workers are engaged.
- Track and Drive Activation: Monitor lead progress from initial contact to first timesheet, identifying blockers and taking action to ensure conversion and time-to-value targets are met
- Ongoing Engagement & Retention: Maintain regular contact with your portfolio of coordinators and organisations through monthly check-ins or as needed. Proactively follow up with those who haven’t yet engaged fully with Mable to offer support, remove barriers, and drive activation.
- Stay Updated: Stay informed about industry trends, market changes, and new products/services offered by the organisation to effectively educate coordinators and keep them up-to-date.
What We're Looking For
- Experience in consumer businesses or related industries is preferred.
- Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success.
- Strong understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers.
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
