Customer Experience Associate


About Our Team:
Mac & Mia’s goal is to define tomorrow’s consumer retail experience and evolve it beyond traditional brick & mortar and e-commerce. Our entire organization is driven by the desire to delight our customers at every step and to remove the friction pervasive in other retail models. We are guided by the empathy we have for consumers to create products and services that are intuitive, versatile, and accessible. Help us build the gold-standard in the curated commerce space—and then make it even better.
To help execute on our mission, we’re looking for a multi-dimensional Customer Experience Associate to provide exceptional service for both our customers & our internal sales team. Through our customer communication platform, phone, and email, you’ll help us ensure that our clients and prospective customers have a positive experience. You must bring a positive, can-do, customer-focused attitude to this role.

As a Mac & Mia Customer Experience Associate you will:
Seamlessly navigate between multiple customer & sales team interactions and internal systems
Provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our customer retention
Become a Mac & Mia expert
Be responsible for learning the site and internal systems inside and out, and communicating answers quickly & efficiently
Search and find information and solutions independently
Potentially work non-standard business hours, as some weekends and nights may be necessary

Mac & Mia is building an all-star team, and you should apply if you have:
1-2 years of customer experience work
Stellar written and oral communication skills
Must be a fast learner and be able to retain information on the go
A positive personality that can take on any and all challenges and/or changes in direction with grace, humor, & professionalism
Ease jumping into a fast paced startup environment and going the extra mile to support the team
A college degree from an accredited university

Must be able to pass a full background check
A cover letter is required to be considered