Director of User Experience

Chicago
Product Management, Engineering and Design
Full-time
Director of User Experience

About Mac & Mia:
Save time shopping for your family so you can spend more time being with them - a simple notion that inspired working mom Marie Tillman to create Mac & Mia. Built out of necessity, Mac & Mia is a tech-enabled retail service that is saving busy parents hours of time by offering a remarkably easy way to personalize, build and accentuate their children's wardrobes. Our team curates quality items from an offering of unique, specialty brands that are then hand-selected and delivered to your home – They will fit, feel, and look great on your little ones. Ultimately, we are removing all of the friction from traditional shopping channels, and replacing with delight, discovery, and convenience.

As a Director of User Experience you will:
Own the user experience of internal and external user groups, defining the design vision and strategy across web and mobile products
Ensure seamless end-to-end experience
Work with executive leadership to create a design-forward organization and collaborate to define strategies that leverage design as a competitive differentiator for the business
Define and implement design systems, processes, and practices across the organization
Define systems to measure and understand user behavior and business impacts
Lead discovery and exploration of new product initiatives, collaborating across multiple teams
Intelligently incorporate user research, hypothesis testing / prototyping, and lean UX methodologies into design strategy
Track, understand, and incorporate new trends and methods to enable design execution and strategy
Collaborate with engineering and product management to ensure smooth execution and handoff between design and engineering
Work with executive leadership to make budget decisions, determine hiring plans, and align product development priorities with company goals
Recruit, interview, and build a team and culture that makes Mac & Mia a great home for designers
Mentor and empower your team. Lead by example to encourage their professional and personal growth
Be willing to be tactical and get your hands dirty during execution
Balance experimentation with production

Mac & Mia is building an all-star team, and you should apply if you:
You have 6+ years of relative experience leading multi-disciplinary design teams for user-focused, large-scale, consumer-facing products
Web and mobile
Demonstrate a track record of success in creating, launching, scaling and maintaining digital products across a diverse set of users
You employ iterative / lean UX methodologies
You have deep understanding of all facets of design (visual, interaction, services, brand, etc.). You appreciate the value of quantitative and qualitative user research in driving design
Have excellent verbal, written, and visual / presentation communication skills
Able to speak business and design languages simultaneously to mixed audiences
You are passionate about building intuitive, beautiful products that have a measurable impact on the lives of our users
You are excited about building a team and investing in the growth of individuals
You show humility when you are right or wrong and have the confidence to admit mistakes and collaborate on solutions
You are passionate about building products that feel fun and intuitive to use
You are naturally curious. You are self-motivated and organized

You will thrive if you align with our values:
Bring your inner kid to work - We value adventure, authenticity, creativity, & curiosity
Follow the Golden Rule - We put people first and choose what's right, not what's easy
Be scrappy - We believe no job is too big or too small
Own it - We make mistakes, we make it right, and we make it happen

The Fine Print:
The Director of User Experience role is based out of Chicago- our offices are located in Chinatown

Candidates must also pass a background check for employment purposes.