Flagship Full-Time Store Supervisor
Los Angeles, CA
Retail /
Full-Time /
On-site
FLAGSHIP FULL-TIME SUPERVISOR
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a full-time Keyholder for Madhappy at our Los Angeles Flagship location.
In this position, you will be responsible for leading the charge on Madhappy's physical presence at our first Flagship store. Along with the store manager, you will own opening and operating procedures for this location and build a team centered around efficiency and embodying our brand vision. This role will report directly to this location’s store manager.
You must be based in or willing to move to Los Angeles to be considered for this position.
Responsibilities
Oversee and participate in all aspects of retail operations for this store - including inventory management, scheduling, staffing, cleanliness, preparations, and more
Learn and develop a true understanding of the Madhappy brand and customer base
Work with the store manager and HQ to bring the vision to life
Help recruit and lead the location staff
Work with your team to report on results and find new efficiencies
Analyze key performance metrics and provide guidance for your store to achieve market goals and profitability targets
About you
Qualifications
● 1+ years of previous supervisor experience
● Familiarity with Shopify preferred
● Proven comfort in fast-paced experience is necessary
Characteristics
● Excellent leadership skills with the ability to train and lead others while holding them accountable for results
● Strong communication skills, including the ability to work cross functionally with all levels and teams
● Solutions-oriented
● Business minded and analytical
● Alignment with our mental health mission
● Passionate about creating a unique and exceptional customer experience
Benefits
● Up to 96 hours of PTO annually
● Health, dental, and vision insurance
● Retirement plans available
● Monthly fitness and mental health stipends
● Clothing allowance and welcome gift :)Employee discount and early access to products
About Madhappy
Learn more about our initiatives including Local Optimist, The Madhappy Podcast & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
