Flagship Store Manager

Los Angeles, CA
Retail /
Full-Time /
On-site
FLAGSHIP STORE MANAGER
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job
We are looking to hire a full-time, Flagship Store Manager for Madhappy in the West Hollywood area.

In this position, you will be responsible for leading the charge on Madhappy's first Flagship location. You will be involved in all pre-opening procedures ahead of the Flagship opening, which focuses on building a team centered around efficiency, embodying our brand vision, and setting the store up for success. This role will report directly to our Senior Director of Retail.

This role will be expected to work at our location opening in West Hollywood.

Responsibilities
●      Own and manage all aspects of retail operations for this store - including inventory management, scheduling, staffing, cleanliness, preparations, and more
●      Learn and develop a true understanding of the Madhappy brand and customer base
●      Be the critical bridge between HQ plans, vision, and decisions to the store
●      Help recruit, coach, and empower the location staff
●      Collaborate with cross functional teams to ensure the seamless flow of retail operations - Supply Chain, Customer Experience, Merchandising
●      Work with your team to report on results and find new efficiencies
●      Analyze key performance metrics and provide guidance for your store to achieve market goals and profitability targets

About you
Qualifications
●      3+ years of previous retail management or supervisor experience
●      Preference for those familiar with Shopify POS
●      Proven comfort in fast-paced experience is necessary

Characteristics
●      Excellent leadership skills with the ability to train and lead others while holding them accountable for results
●      Strong communication skills, including the ability to work cross functionally with all levels and teams
●      Solutions-oriented
●      Business minded and analytical, understanding levers to pull to fuel our business and hit performance metrics
●      Alignment with our mental health mission
●      Passionate about creating a unique and exceptional customer experience

Benefits
●      Up to 96 hours of PTO per year
●      Health, dental, and vision insurance
●      Retirement plans available
●      Monthly fitness and mental health stipends
●      Clothing allowance and welcome gift :)
●      Employee discount and early access to products
●      Monthly clienteling bonus
●      Monthly performance bonus of up to 10% of base salary
$65,000 - $85,000 a year
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.

About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.

About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.

Learn more here.