Customer Success Engineer ⚙️

Paris or Mountain View
Customer Success
Full-Time / CDI
Every day at MadKudu we are helping our customers engage their users in the most relevant ways, and we're looking for Customer Success Engineers to help excited customers get MadKudu instrumented. We need someone with a business sense and a technical background who can nerd out on digging into each customer's configuration to make them successful while keeping a strong focus on the ultimate business outcome.

We are looking for people who are eager to learn how to make our customers successful and are comfortable working in fast-paced environment. If this sounds like you, then apply today! We can't wait to get to know you!

Why is this mission so very important?
Creating customer value is the WHY of MadKudu. If we succeed in making customers successful, everything else follows: happy customers provide referrals for new customers, case studies can be shared with other customers, and we get helpful feedback to improve our product.

What does CS at MadKudu look like?
We're a small Customer Success team today (1 CSM, 4 CSEs, 1 Head of CS). This means you'll have the opportunity to grow alongside your colleagues and learn new things every single day.
We're also growing fast but we're still a human-sized company (18 people) which means you're joining a rocket ship right before liftoff ⚡️
We're already working with amazing customers 🤩 like InVision, IBM, Algolia, Segment, Gusto, Shopify & Avalara to name a few, helping their marketing & sales teams make better decisions every day.

A day in the life

    • Meet with a new customer to gather the technical requirements to be successful
    • Configure the MadKudu platform for a specific customer's needs
    • Collaborate with Product and Engineering on incorporating customer feedback into the product
    • Collaborating with a CSM to implement a new use case for an existing customer

Skills and Experience

    • Previous experience in an analytical role or with on side-project 👩🏻‍🔧
    • Previous experience with any coding or querying language
    • Previous client-facing experience is a plus 👥
    • Be able to communicate technical requirements to a non-technical audience

Bonus skills 🍒

    • Knowledge of SQL queries and statistical modeling
    • Previous experience in a SaaS company
    • Bachelor degree in Engineering or Statistics
Thank you for taking a look at MadKudu. We know you have choices, and we hope you'll give us the opportunity to show you what working at MadKudu can be like: fun & rewarding, both personally & professionally.

About MadKudu

Founded in 2015, MadKudu is focused on tackling one of the hardest challenges facing businesses today: relevance at scale. Today we help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey - smart forms that dynamically re-route high-potential leads to a 'fast lane,' real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.

Founders Sam Levan (CEO), Paul Cothenet (CTO) & Francis Brero (CRO) have over 25 years of combined experience in the predictive analytics space, and are combining machine learning and an innovative methodology to help SaaS companies make the best decisions at every step of the customer funnel.

MadKudu is based in Mountain View, California & Paris,France - two places known for brilliant engineers, delicious wine and a love for the outdoors - and have raised $3.5 Million with Alven Capital. Partech Ventures, TechStars & Social Capital.